Danielle Paccione Email and Phone Number
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"In weak companies politics win.In strong companies best ideas win."- Steve JobsVersatile professional, with years of experience managing Information Technology, Customer Service and PMO teams. I have been involved in technology my entire career; however, my diverse background brings a unique set of skills to the table. Starting as a temp in Help Desk, to Networking position, to Web Design, to Manager of IT Services, to working my way up to Director of Technology Enablement & Customer Service for the past 7 + years. From problem-solving, driving projects home, to keeping the customers happy; I have worn many hats!Over the years there have been many achievements, however a few of the more recent ones are highlighted below:*Help to build/manage Data Privacy Compliance Office, deep dive into data processes, who, what, where, and why. Full matrix of compliance regulations worldwide and created a gold standard for the organization to follow. Including but not limited to data privacy exercises, data mobility tracking, opt in/out requirements, DPA Agreements and staff training. *PM & Technical Lead on payment processing platform upgrade/migration from legacy system to BrainTree (PayPal). Requirement documentation, testing, token migration, implementation, and staff training. Expansion into global payments, such as Alipay, China’s leading third-party online payment solution. *PM & Technical Lead on Internal Ticket/Asset Management System implementation. Working closely with a cross functional team; including the development, network, facility, analytics, and senior leadership teams to create the RFP, to implementation and execution. Creating a truly simplified customer service model using KACE, which centralized the regions, easy to manage and promoted collaboration between the teams. I am a certified PMP, since 2017; and utilize my PM skills in almost every facet of life, from business, to volunteering, to family life, it’s all a project!
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Saint Dominic'S Family ServicesUnited States -
Vice President Information TechnologySaint Dominic'S Family Services Jan 2024 - Jun 2024Blauvelt, Ny, UsLeading the IT department strategically and emphatically, serving multiple locations throughout NY state. Managing the multifaceted Agency’s technical approach within the medical, educational and administrative arenas.
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Director Of Technology Enablement & Customer ServiceIma | Institute Of Management Accountants Mar 2015 - Jan 2023Montvale, New Jersey, UsI have helped build/implement world class technology stacks, serving every area of the globe. Working with CRM’s, Learning Management Systems, Financial/Payment Systems, Ticket Systems, HR apps, supporting multiple languages and currency. Cutting costs and streamlining process by evaluating user workflow within systems, integrating technologies, migrating legacy technology, and managing development/engineering work. From development to testing and implementation, I am passionate about every aspect of my career.• Lead/Manage IT PMO and PM large global enterprise projects.• Transformed IT culture from “best efforts: to “best practices”.• Drive global compliance, data security, data privacy and regulations (GDPR, PIPL).• Direct technology and operations globally, including design, implementation, maintenance, operation, and continuous service improvement of the IT infrastructure. • Support and maintain various areas of IT operation including data protection, data centers, virtual and physical computing environments, system administration, desktop support, mobile devices, printing devices, and help desk.• Manage/support all financial systems, integration, processes, and troubleshooting • Administration of teams responsible for major corporate applications including development of business plans and reports to track performance.• Advise leadership team on annual capital budget requests and provide input to the annual operations budget process.• Manage multiple teams to drive success cross functionally across the globe• Establish/maintain performance metrics for customer service and service levels• Excellent track record in vendor management and selection • Developed, test and implemented disaster recovery plan and business continuity plan. -
Manager Of It ServicesIma | Institute Of Management Accountants Mar 2010 - Jan 2014Montvale, New Jersey, Us• Manage the IT team on day-to-day tasks• Lead/Manage IT PMO and PM large global enterprise projects.• System administrator to CRM, Learning Management System and other IT related platforms • Work cross functional with all IT departments to deliver services and goods • Support VP of IT in vendor selection and management• Create companywide system SOPs• Maintain a centralized suppository for documentation • Developed, test and implemented disaster recovery plan and business continuity plan.
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WebmasterIma | Institute Of Management Accountants Mar 2006 - Mar 2010Montvale, New Jersey, Us• Maintain company website • Handle day to day coding, HTML & Java • Worked with website vendors to upgrade and enhance website experience • Train staff on website and development processes
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Help Desk/Network SupportIma | Institute Of Management Accountants Mar 2003 - Mar 2006Montvale, New Jersey, Us• Manage internal help desk • Troubleshoot network connectivity issues • Work with the network team to deliver connectivity • Troubleshoot desktop issues, network, and website issues • Manage expense reports for the IT team • Managed Daily/Monthly Back ups
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Medical RecordsHudson Heart Jan 2000 - Jul 2003
Danielle Paccione Skills
Danielle Paccione Education Details
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University Of PhoenixBusiness Administration/Global Management -
Lincoln TechInformation Technology
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University Of PhoenixInformation Technology
Frequently Asked Questions about Danielle Paccione
What company does Danielle Paccione work for?
Danielle Paccione works for Saint Dominic's Family Services
What is Danielle Paccione's role at the current company?
Danielle Paccione's current role is Experienced IT Leader, PMO, Customer Service Management, Data Privacy.
What is Danielle Paccione's email address?
Danielle Paccione's email address is dp****@****net.org
What is Danielle Paccione's direct phone number?
Danielle Paccione's direct phone number is +120157*****
What schools did Danielle Paccione attend?
Danielle Paccione attended University Of Phoenix, Lincoln Tech, University Of Phoenix.
What are some of Danielle Paccione's interests?
Danielle Paccione has interest in Children.
What skills is Danielle Paccione known for?
Danielle Paccione has skills like Editing, Blogging, Social Media, Journalism, Creative Writing, Marketing, Copy Editing, Television, Editorial, Research, Fact Checking, Grant Proposals.
Who are Danielle Paccione's colleagues?
Danielle Paccione's colleagues are Wanda Tuthill, Schidly Jean-Baptiste, Sheilyn Mejia Guzman, Xavier Bullock, Naima Conyers, Steve Block, Tiesha Scott.
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