Danielle Panich Email & Phone Number

Update and development of daily operations and premium billing collections for plan commercial (group and individual enrollee), FEHB (Federal Employee), and Medicare membership. Improved reconciliation to ensure timely processing and better customer service. Developed and implemented department audit process and tracking to reduce processing error rate. Revitalized staff process, training, and audit support for financial, CMS and third-party audits.

Audit support and remediation, process improvement and documentation, testing and validation. Developed department Policy and Procedures (P & Ps) as well as work instructions.

Development and Oversight of the QA and Medicare Operations Compliance internal audit process as well as staff supervision and training.

Assisted with policies and procedures related to organizational changes (UA to CVS), CMS communication for operations process related to LIS and retro corrections as well as system update testing. Continued staff supervision related to Medicare daily operations, audit review and remediation, and process improvement.

Transition (MH to UA) of process and development of inbound enrollments, retro processing and software testing as well as continued staff supervision related to Medicare process daily operations, audit review and remediation.

Responsibilities related to the MSU Supervisor include oversight of the Agent Call Center, the CMS BAE team, and the Escalations group ensuring customer satisfaction, plan compliance, and department development related to organizational changes.The Premium Billing Supervisor responsibilities required staff process development, escalation resolution, and CMS compliance review and training.