Premier level IT support and relationship management for executive level Walt Disney Imagineering and Disney Experiences Cast Members at The Walt Disney Company.

Premier level IT support and relationship management for executive level Cast Members at The Walt Disney Company.

Arch Mortgage Insurance(Purchased and merged with United Guaranty Corporation) End User Support Specialist II, Information Technology & Services• Provided day-to-day and project-based desktop support efforts for 1,700 end-user devices.• Provided 1st and 2nd level support for end user VMWare Virtual Machines.• Provided 1st and 2nd level support for end user Citrix Virtual Destkops.• Managed shared network folder access and Outlook mailbox access using Active Directory groups.• Created and modified Active Directory Network accounts and Active Directory User Groups.• Provided support for end user Outlook mobile mail and Blackberry Good mobile mail.• Provided 1st and 2nd level Microsoft Office 365 support.• Delivered telephone and hands-on support to employees of home and field offices utilizing remote control software to troubleshoot software problems.• Created, modified, and supported legacy United Guaranty AS400 accounts.• Provided support and troubleshooting for issues arising from Windows 7 to Windows 10 user migrations.• Processed termination requests for removing systems access for departing employees.Provided 1st & 2nd Level support for Windows 7/Windows 10 and various in-house applications such as VMWare, Citrix, Microsoft Office, RingCentral, AS400, and Adobe Products

United Guaranty Corporation(A Subsidiary of American International Group)IS Support Specialist II / EUSS II, Information Technology & Services. • Provide day-to-day and project-based desktop support efforts for 1,700 end-user devices.• Primary contact for all C-Level senior executive support issues.• Support executive and SVP iPads and iPhones.• Assisted with company wide migrations to Windows 7 and Microsoft Outlook.• Assist with AV and technical support for UGC Town Halls and National Sales Meeting.• Lead project to redo and upgrade the Executive Board Room audio visual system.• Provide support for our Board Room and Training Room AV systems.• Provide support for executive Windows 8 touchscreen systems.• Resolve customer technical problems.• Provide and update documentation for support issues.• Maintain company software and hardware.• Configure and install computer and peripheral equipment.• Assist in the execution of office moves and changes.• Desktop support specialist for Captiva and the Greensboro Digital Operations Center.• Image and configure desktops and laptops for lease replacements and new employee onboarding.• Configure new Blackberry, iPhone, and iPad devices. Troubleshoot issues with existing devices.• Provided desktop support for IT&S Disaster Recover Testing and Business Continuity Testing.• Provide 2nd Level support for Windows XP/Windows 7 and various in-house applications such as Lotus Notes, Citrix, Microsoft office, Web-Ex, Interwise, Captiva, and ECM.

United Guaranty Corporation(A Subsidiary of American International Group)Senior Service Desk Analyst, Information Technology & Services• Deliver telephone and hands-on support to employees of home and field offices utilizing remote control software to troubleshoot software problems.• Provide support for Windows XP/2000 and various in-house applications such as Lotus Notes, Citrix, Microsoft office, Interwise, and MI Guide.• Create various accounts including AS400, Synergy, MI Guide, and Interwise.• Update Service Desk Knowledge Base to reflect new process, process changes, procedures, etc.• Serve as 2nd level Interwise Administrator providing support for issues that require vender intervention. Maintain licenses.• Worked with Desktop support group with imaging machines for new users, configuring notes clients for new users, computer moves, installing software, and troubleshooting desktop issues for users.

Service Desk Analyst Contractor For United Guaranty Corporation, Information Technology & Services• Performed all duties of a United Guaranty Service Desk Analyst as a contractor.• Left TekSystems after being offered a Full-Time job working for United Guaranty Corporation directly.

• Projected collections expectations for budgeting.• Monitored and analyzed collections and collections efforts.• Oversaw the creation and distribution of monthly operating reports for each of the company's clients.• Assessed and adjusted collections forecasts as needed.Additional non-finance related duties:• Provided PC desktop and software support - ordered and setup new desktops and laptops. Delivered hands on support to employees to assist with troubleshooting software and hardware problems.• Created user network and email accounts and managed folder access.