Danielle Parry Email & Phone Number

United Kingdom

Preston Brook

Senior digital consultants play a critical role within Mid-Market, managing opportunities within our national and global accounts and delivering on all Telefonica`s growth objectives using the full Joined Up Business portfolio. I am responsible for revenue maximisation, base growth and tenure of their nominated account/accounts base, across a number products and services including Core Mobile, ICT and digital Services.O2 Business Sales team aims to be the leading communications integrator of choice, bringing together best of breed solutions from the communications and IT industries to create a world class ICT service experience. We want to make every day better for our customers, through personal experiences that count. I manage a broad sector of SMB/LME accounts across various vertical sectors.-Responsibility for the delivery of all personal KPI`s and targets, including revenue and meetings-Responsibility for the customers satisfaction (measured as 80+ for CSI)-Adhering to all Telefonica`s minimum standards -Retention of clients-Full understanding of Telefonica`s Joined Up Business propositions, creating tailored value propositions for our customers-Acting as an ambassador for the business and exhibiting Telefonica`s core values-Clear account plans to meet the growth objectives (with relevant stakeholder signoff across marketing, operations, customer service, finance, executive and board level)Skills & experience:-Demonstrable track record of Strategic Sales Skills/Account Management -Ability to influence at both operation and "C" Level-Ability to build effective cross-functional working relationships-Ability to Drive and define timescales and client decision making processes -Self-motivated, enthusiastic and professional-Excellent presentation skills-Good understanding of ICT Services and Communications-Strong commercial acumen and negotiator-IT literate - Excel, word, report creation. -Strong IT knowledge with convergence technologies.

My role allows me to proactively engage with my customers to support their business through change and advise the best digital strategy that meets their individual needs. Keeping up to date with the latest digital trends and ensuring that O2 are the first point of call for all things communication and digital is my goal. Working closely with partners including Microsoft, McAfee and BOX, I ensure my customers are supported through transition into the cloud and understand the digital solutions that are available to reduce costs, increase productivity, allow flexibility and stay ahead of the competition.Alongside digital solutions, I continue to ensure my customer's mobile needs are understood and support them with plans for future growth, making sure we provide a future proof mobile solution

United Kingdom

Responding to incoming enquiries from customers wishing to disconnect their service with o2.Questioning and analysing the customers’ responses in order to ascertain the reason for their request. Sell mobile voice and data solutions, Fixed & ICT SolutionsEvaluating the customers account in order to offer an incentive and reason to stay with o2.Balancing the needs of the business with those of the customer to ensure a solution makes good business sense whilst maximising the customers experience

United Kingdom

Responding to incoming enquiries from customers wishing to disconnect their personal services with o2 with the aim of retaining their business and creating loyalty wherever possible. Questioning and analysing the customers’ responses in order to ascertain the reason for their request.Worked to commission targets, supporting business budgets and giving credible and knowledgeable advice to customers on appropriate O2 products and services

United Kingdom

My role was really varied – I did a bit of anything and everything, including running the Kitchen. I ran the pub in the absence of the manager. I allocated the team their roles and communicated with them daily and ensured they where foucssed on going the extra mile. I coached the staff on a day to day basis, start and end the day’s session, cashed up, did stock takes, managed the cellar and completed the weekly banking too. And of course ensuring that our customers where happy!Day to day pub managementDelivering high levels of customer serviceMaintaining company standardsEnsuring personal and team compliance with legislative requirements e.g. licensing lawAssisting with operational aspects e.g. bar, kitchen and administrationAssisting with the training and development of team membersCarrying out full relief responsibilities in the absence of the Pub ManagerRunning promotional campaigns to market house productsCollecting and acting on customer feedback to improve the overall running of the venue