Danielle Pedersen Email & Phone Number

Sydney

Sydney, New South Wales, Australia

• Conducted market trend analysis to refine pricing strategies, optimizing revenue generation.• Communicated revenue updates across departments and fostered relationships with third-party partners.• Trained new staff members and led a team of four Area Revenue Managers and a Revenue Coordinator.

Sydney, New South Wales, Australia

• Led a team of customer service representatives, conducting quarterly staff reviews and providing regular training sessions to ensure exceptional customer service.• Took ownership of customer concerns, resolving issues efficiently and maintaining detailed records of actions taken.• Cultivated positive relationships with members and guests, conducting site inspections and serving as a brand advocate for the leisure centres.

Sydney, New South Wales, Australia

• Managed guest inquiries and reservations, converting them into successful sales through effective communication.• Oversaw guest bookings, collaborated with various departments, and provided exceptional customer service.• Received a token of appreciation from a guest within two days of starting the role.

Sydney, New South Wales, Australia

• Developed budgets and employed accounting methods to assess post-expenditure hotel revenue.• Led and participated in monthly board meetings to discuss revenue strategies.• Designed promotional plans to increase revenue and managed group bookings effectively.

Wollongong, New South Wales, Australia

• Led a team of ten staff members to drive professional growth and performance, ensuring operational excellence and exceptional property performance.• Spearheaded business promotion and marketing efforts, overseeing advertising campaigns, managing digital marketing initiatives, and maintaining website integrity.• Managed brand reputation through vigilant oversight of social media accounts, actively monitoring and controlling online interactions.