Interpret customers engineering drawings and specifications to identify customer requirements for existing and future products.Analyze and troubleshoot root cause of returned products to determine repair or replacement as needed.Communicate company products and company engineering designs principles to recommend solutions to product issues for clientsInterface with Marketing and Engineering as a advocate for features and functionality designed for future product offeringsTravels to customer facilities as needed to provide technical support of specific applicationsConduct company tours, product demonstrations and technical overviews for major corporations/ trade showsCollect and analyze data to prepare user manuals and product specification sheets.Maintain routine customer correspondence for continued operation and maintenance of equipment.Provides technical marketing support in the design and integration of customer applicationsDevelop manuals communicating technical information and product specifications.

Coordinated daily operation of office personnel and field technicians.Developed and implemented a new procedure manual resulting in standardized operations and equipment.Collected data and present customer project reviews.Performed administrative tasks; schedule meetings, develop spreadsheets, create proposals.Administered human resources, accounts payable, accounts receivable, and procurement of equipment.Successfully coordinated daily appointments, phone communication and resolve customer conflicts.

On site project liaison for clients and engineering/project management teams at United Kingdom division headquarters and in US offices.Managed and supervised multiple international and US projects, both technical and budgetary.Developed presentations and reports supporting technical data and analysis of proposals. Performed multiple Finite Element and ADAMS analysis using NX Unigraphics models.Generated and tendered proposals for potential business opportunities. Facilitated contract procurement for commercial, industrial and defense contracts between clients and engineers. Instrumental in developing one of three international divisions under Strachan & Henshaw Ltd. designed to coordinate defense and nuclear engineering projects.