Danielle Phillips Email & Phone Number

London, UK

I collaborate with the customer service leadership team to deliver exceptional customer value, ensuring alignment with company objectives. I manage customer service incentives and customer value KPIs, continuously reviewing current systems and processes to assess effectiveness. By identifying training needs across the customer service teams, I support.

Remote

As a People Leader in the Customer Call Centre, I managed a team of 13 advisors, fostering a culture of well-being, accountability, and exceptional customer service. I drove performance through engagement, motivation, and best practices, ensuring compliance with KPIs and supporting employee development through coaching, call evaluations, and one-to-one.

Remote

As a Performance Coach, I supported new customer service advisers through their induction and initial training, ensuring they could confidently handle calls efficiently, compliantly, and responsibly. Leading groups of up to 15 remote new starters, I facilitated an eight-week induction programme using a mix of live demonstrations, digital resources, and.

Remote

Whilst working as a Customer Service Advisor, i provided general customer service over the phone for multi-service customers, focusing on supporting vulnerable customers and addressing their unique needs. Handling a wide range of responsibilities, including managing general customer queries, processing payments, resolving complaints efficiently, working.

Remote

During this time, I worked as a freelance administration assistant for various small businesses, managing quotations and invoicing, trade diaries, customer service emails, and supplier accounts. I also handled data entry, bookkeeping, tax returns, payroll, and record-keeping.

Aylesbury, England, United Kingdom

I worked as a front of house barista at a lively deli with locations in a shopping centre and a council office building. My responsibilities included preparing and serving coffee, ensuring food safety standards, serving customers, providing food service, and maintaining cleanliness. My role ended due to redundancy as a result of the business impact of.

Aylesbury, England, United Kingdom

An interesting four years spent running my own online body jewellery business, selling on platforms such as eBay, Amazon, and a standalone website. My responsibilities included coordinating with suppliers, handling direct sales, managing digital content and product listings, overseeing inventory, and ensuring efficient postage and packaging. I developed.

High Wycombe, England, United Kingdom

As Store Manager, I managed daily operations, including employee management, payroll, scheduling, and inventory control. I planned seasonal events, ensured health and safety compliance, and handled cash and banking. Additionally, I supported with the implementation of various store refits alongside opening three high street pop up stores.I was given.

Aylesbury, England, United Kingdom

In the role of senior sales assistant, I worked closely with the Store Manager supporting daily operations, with a key priority to ensure the store remained well-stocked and visually appealing. I also served as a brand ambassador, training regional stores in our customer service program and supporting team training and mentoring to foster a.

Aylesbury, England, United Kingdom

Beginning as a Christmas Temp Sales Assistant, I assisted customers with product enquiries, maintained stock levels, and ensured store displays were organised. I handled cash transactions, operated the till, and supported store cleanliness and organisation. I worked closely with the team to provide excellent customer service, balancing this role with my.