Danielle Phillips Email & Phone Number

London, Uk

I collaborate with the customer service leadership team to deliver exceptional customer value, ensuring alignment with company objectives. I manage customer service incentives and customer value KPIs, continuously reviewing current systems and processes to assess effectiveness. By identifying training needs across the customer service teams, I support colleagues in their development, coaching and inspiring them to reach their full potential, whilst delivering an exceptional customer experience throughout every interaction.

Remote

As a People Leader in the Customer Call Centre, I managed a team of 13 advisors, fostering a culture of well-being, accountability, and exceptional customer service. I drove performance through engagement, motivation, and best practices, ensuring compliance with KPIs and supporting employee development through coaching, call evaluations, and one-to-one support.I supported the handling of complex customer queries, managed employee relations, and supported departmental processes, including conduct and attendance management. By collaborating with peers and senior leadership, I ensured smooth operations while advocating for positive change across the team, customers, and the wider business.

Remote

As a Performance Coach, I supported new customer service advisers through their induction and initial training, ensuring they could confidently handle calls efficiently, compliantly, and responsibly. Leading groups of up to 15 remote new starters, I facilitated an eight-week induction programme using a mix of live demonstrations, digital resources, and coaching.My responsibilities included managing learning progress, conducting regular check-ins, demonstrating customer service standards, and providing live support as advisers handled their first 200 calls. I offered tailored feedback through one-on-one and group sessions, helped advisers take ownership of customer queries, and ensured a smooth handover to their permanent teams while staying updated on operational changes.

Remote

Whilst working as a Customer Service Advisor, i provided general customer service over the phone for multi-service customers, focusing on supporting vulnerable customers and addressing their unique needs. Handling a wide range of responsibilities, including managing general customer queries, processing payments, resolving complaints efficiently, working within strict compliance regulations and ensuring a positive customer experience. This role involved collaborating with colleagues across multiple specialist departments to deliver seamless service and meet customer needs.

Remote

During this time, I worked as a freelance administration assistant for various small businesses, managing quotations and invoicing, trade diaries, customer service emails, and supplier accounts. I also handled data entry, bookkeeping, tax returns, payroll, and record-keeping.

Aylesbury, England, United Kingdom

I worked as a front of house barista at a lively deli with locations in a shopping centre and a council office building. My responsibilities included preparing and serving coffee, ensuring food safety standards, serving customers, providing food service, and maintaining cleanliness. My role ended due to redundancy as a result of the business impact of Covid-19.

Aylesbury, England, United Kingdom

An interesting four years spent running my own online body jewellery business, selling on platforms such as eBay, Amazon, and a standalone website. My responsibilities included coordinating with suppliers, handling direct sales, managing digital content and product listings, overseeing inventory, and ensuring efficient postage and packaging. I developed strong skills in customer service, logistics, and digital sales management, driving business growth and maintaining a smooth operation.

High Wycombe, England, United Kingdom

As Store Manager, I managed daily operations, including employee management, payroll, scheduling, and inventory control. I planned seasonal events, ensured health and safety compliance, and handled cash and banking. Additionally, I supported with the implementation of various store refits alongside opening three high street pop up stores.I was given responsibility for multiple local stores, including managing the closure of two locations. My role ended due to redundancy at the beginning of maternity leave

Aylesbury, England, United Kingdom

In the role of senior sales assistant, I worked closely with the Store Manager supporting daily operations, with a key priority to ensure the store remained well-stocked and visually appealing. I also served as a brand ambassador, training regional stores in our customer service program and supporting team training and mentoring to foster a customer-focused environment. I continued in this role part-time while attending university, balancing academic commitments with store responsibilities.

Aylesbury, England, United Kingdom

Beginning as a Christmas Temp Sales Assistant, I assisted customers with product enquiries, maintained stock levels, and ensured store displays were organised. I handled cash transactions, operated the till, and supported store cleanliness and organisation. I worked closely with the team to provide excellent customer service, balancing this role with my college studies.