Danielle Pilon Email & Phone Number

Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications.Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.Provide support to internal and external customersResponding to and resolving critical systems issues (e.g., system or hardware down); responding and following up on urgent customer requests.Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc.Troubleshoot all system and user issues (hardware and software); reporting issues and status to manager, leader, or customer throughout the troubleshooting process.

Listed skills include Microsoft Word, Microsoft Excel, Public Speaking, Management, and 18 others.