Danielle Platz Email & Phone Number

Mishawaka, In

• Answer an average of 100 plus calls per day by addressing customer inquiries. • Intake of customers personal and business information into our data base to process workers comp, short term disability, auto collision, or property damage claim. • Meet and exceed daily, weekly, and monthly goals. • Provide excellent customer service while typing information quickly and accurately. • Provide conformation numbers and branch office information to customers once claim is processed. • Step by step screening of workers comp claims and auditing I claims before sending off to branch office for review. • Scored in top 10% of employees in successful resolution of issues• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

South Bend, In

• Responsible for interviewing, processing criminal background checks, orientation, and drug screening of applicants. • Account manager for several customer accounts our company staffs for. • Input, processing, and responding to all unemployment claims for the South Bend Corporate office. • Answering phone calls and inquiries from clients. • Processing all new hire paperwork, tax forms, I-9s, employee agreements, and walk through of job description. • Responsible for processing payroll, adjustment of hourly wages of employees, and tax information.

Elkhart, In

• Politely assisted customers in person and via telephone.• Contacted customers and maintained customer portfolios regarding delinquent accounts. • Took and processed cash, credit, and ACH payments on delinquent accounts. • Proposed financial advice to help customers get back in good standing with accounts. • Meet daily, weekly, and monthly goals.