Danielle Platz Email & Phone Number

Mishawaka, IN

• Answer an average of 100 plus calls per day by addressing customer inquiries.
• Intake of customers personal and business information into our data base to process workers comp, short term disability, auto collision, or property damage claim.
• Meet and exceed daily, weekly, and monthly goals.
• Provide excellent customer service while typing information quickly and accurately.
• Provide conformation numbers and branch office information to customers once claim is processed.
• Step by step screening of workers comp claims and auditing I claims before sending off to branch office for review.

South Bend, IN

• Responsible for interviewing, processing criminal background checks, orientation, and drug screening of applicants.
• Account manager for several customer accounts our company staffs for.
• Input, processing, and responding to all unemployment claims for the South Bend Corporate office.
• Answering phone calls and inquiries from clients.
• Processing all new hire paperwork, tax forms, I-9s, employee agreements, and walk through of job description.
• Responsible for processing payroll, adjustment of hourly wages of employees, and tax information.

Elkhart, IN

• Politely assisted customers in person and via telephone.
• Contacted customers and maintained customer portfolios regarding delinquent accounts.
• Took and processed cash, credit, and ACH payments on delinquent accounts.
• Proposed financial advice to help customers get back in good standing with accounts.
• Meet daily, weekly, and monthly goals.