Danielle Polen Email & Phone Number

Vancouver, Wa, Us

Vancouver, Washington, United States

• Customer Support: Manage incoming calls, support tickets, and chat inquiries, providing timely and professional assistance to customers regarding Nuna Baby Essentials’ car seat products.• Virtual Installation Assistance: Deliver expert virtual guidance to customers for proper car seat installations, ensuring compliance with safety standards and user satisfaction.• Product Knowledge: Maintain thorough knowledge of Nuna Baby Essentials’ product offerings to effectively address customer questions and resolve issues.• Issue Resolution: Identify, troubleshoot, and resolve product-related problems, enhancing overall customer experience and product reliability.• Documentation and Reporting: Document customer interactions and feedback, contributing to the improvement of service processes and training materials.• Product Training: Conducted specific product training sessions for new hires, equipping them with necessary knowledge and skills to effectively assist customers.• Quality Assurance: Monitored and reviewed call recordings and support tickets, authorizing and ensuring the accuracy and appropriateness of responses before they were sent to customers.

Vancouver, Washington, United States

Executive Administrative Assistant to Terminal Manager- Work closely with KM and Union personnel to process payroll- Manage all aspects of daily office functions- Organize and facilitate biweekly meetings - Manage stock and keep inventory - Work with vendors to process contract negotiations, vendor management and payment processing- Accounts payable / process all invoices for Terminal

Vancouver, Wa

- Schedule surgeries for two specialty providers- Verify insurance benefits for inpatient and outpatient services- Optimize and manage two providers surgery schedules - Coordinate schedules with Anesthesia providers- Place orders for surgery, all prior medications and consult with patients in depth regarding their surgeries and follow up care - Utilize EPIC for EMR and scheduling

Supervise a medical and front office staff of 6 while overseeing the management of 8 provider clinics, including: schedules, patient care coordination, medications and provider/patient relations. Coordinate all aspects of beginning and maintaining dialysis. Create/manage provider and employee schedules, find coverage as needed. Work with Research Coordinator and patients on labs/medications for clinical research. Facilitate bi-weekly office meetings and establish policies for interoffice workflow. Implement and discuss performance improvement plans. Assign tasks and provider assignments. Order all office supplies. Oversee the management of three satellite offices.

Work directly with two specialty providers to coordinate all aspects of patient care. Manage provider schedules to optimize clinical time. Data entry of lab values for 30+ patients daily. Coordinate dialysis orders, lab visits and patient appointments. Work with patients on medication changes, specialty appointments and all aspects of completing diagnostic services. Heavy volume of work with multi-line phone, indexing, data entry.

Obtained authorization for all procedures and surgeries for primary and specialist care services. Provided accurate and timely responses to departments/providers to ensure patient care. Managed work ques, verified insurance eligibility and specific benefit coverages. Worked heavily in EPIC computer systems, electronic and manual faxing. Trained new hires. Preformed general admin duties, and worked on special projects.

Registered patients for appointments, verified insurance coverages, scheduled appointments in Lytec computer systems, released and received records using EMR software, collected payments and made deposits. Managed multi-line phone, fax and copy machines.

Aberdeen, Wa

Managed multi-line phones and responded to calls in an appropriate manner. Greeted patients in pleasing and courteous manner. Entered patient demographics into computer. Responsible for checking patents in/out, collecting co-payment, making follow-up appointments and entering charges. Light AP/AR work.

Lacey, Wa