Danielle Power Email & Phone Number

Halifax, Ns, Ca

Halifax, Canada Area

• Own and manage end-user relationships from sale through successful implementation.• Writing user based content for company website, blogs and client portal.• Responsible for the creation, implementation, delivery, and upkeep of a QVscribe training program. • Create initiatives that help to drive successful product adoption.• Help the end-user define their needs and manage their timeline toward seeing value.• Build content and resources for end-users to use for education and to drive rapid product adoption.• Quickly pick up and disseminate any updates to the product, to end-users. • Create repeatable processes, resources, and frameworks to use when onboarding end-users.• Define and monitor usage and data insights to provide additional guidance and follow-up when risk is present.• Use data, trends, and customer feedback to develop playbooks, assets, and self-service resources to support customer onboarding experience and drive adoption of QVscribe toward outcomes and improve users’ workflows.• Foster internal collaboration with Sales, Support, Marketing, Product, and Engineering to provide the end-user with a continuous connected experience focused on providing delight, satisfaction, and value.• Identify and report issues that impact the end-user experience. Help troubleshoot and solve end-user challenges as they transition from Sales to Customer Success.• Help build and enhance internal processes as we expand the onboarding program and improve efficiency.

Halifax, Canada Area

• Tracking and distribution of key deliverables and actions• Communication of key project data to the project team• Development of and ongoing evolution of the Onboarding process for all Project staff• Office ‘go-to’ by demonstrating the ability to provide support and knowledge across many departments, including IT, Governance, Project Management and HR• Supporting Project Managers with drafting proposals, plans and deliverables• Aiding in Project Control processes including, Risk Management, Forecasting, and Scheduling• Responsible for the creation and implementation of Monthly report and all supplementary material submitted to the Customer

London, United Kingdom

• Devising and maintaining office systems, including data management and filing• Travelling with Director to meetings and providing assistance during presentations at conferences• Screening phone calls, enquiries and requests, and handling them when appropriate• Aiding in the production, development and management of ‘CIIS Passive Fire Safety App’• Aiding Director with on-site work and surveys at work site locations all over London• Scheduling repair work and installations between the Director and the Housing Corporations• Marketing business to business to generate new leads• Managing the certification of all work completed to British standard (FIRAS certified)

London, United Kingdom

• Listening to customer requirements and presenting appropriately to make a sale• Responding to customer enquiries• Process financial transactions• Provide customers with product and service information• Maintain and update reference material needed to provide quality service• Suggest process improvements to improve productivity, profitability and customer satisfaction.

Ottawa, Canada Area

• Data entry of 200+ daily approved invoices into Yardi software• Managing of the day-to-day accounts payable function for 150+ properties across Ontario and Quebec• Handling of the distribution of all Monthly Financial Reports (Minuets) for Private Owners• Reviewing of proper coding of invoices and appropriate supporting documents (P.O.’s Work orders, etc.) for approval• Providing supporting documentation for audits• Filing and completion of daily organizational duties• Verifying vendor accounts by reconciling monthly statements and related transactions• Reviewing and entering new change orders and change vendor requests following vendor maintenance policies and procedures• Managing of vendor database, insurances, and new vendor information

Halifax, Canada Area

• Providing customer service • Analyzing client needs with the ability to recommend solutions• Taking account and bill payments • Providing client experience by selling leading-edge products and services• Staying update to date on daily purchase orders and inventory counts• Maintaining knowledge and accuracy on products and services• Handled and resolved complaints or concerns from clients• Assisted other locations, showed great flexibility and commitment to work across the city to cover shifts

Ottawa, Canada Area

• Responsible for Health and Safety (Official store Health and Safety Representative)• Supervising fellow team members and assisting Manager with schedule organization• Performing daily opening and closing procedures, which included dealing with discrepancies, data entry, and reconciliation of paperwork• Effectively maintaining relationships with clients• Training of new company employees

Project Management: Practice And Certification, School Of Conitinuing Stuides

Bachelor’S Degree, Psychology

Minor in Statistics

Law