Danielle Prieto Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

As the ICT Operations Manager my primary focus is to maintain ICT satisfaction across the Catholic Education Canberra & Goulburn (CECG) systems (schools and office) in regard to ICT services through the management of projects, fixing any reliability issues, tracking service metrics and helping lead the professionals responsible for getting the service delivered. The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective… Show more As the ICT Operations Manager my primary focus is to maintain ICT satisfaction across the Catholic Education Canberra & Goulburn (CECG) systems (schools and office) in regard to ICT services through the management of projects, fixing any reliability issues, tracking service metrics and helping lead the professionals responsible for getting the service delivered. The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective manner. This includes developing and implementing Incident, Problem and Change Management processes. Show less

Canberra, Australia

As the Director of ICT Service Operations, I lead and managed a geographically diverse team within a complex environment to deliver ICT Services across the National Disability Insurance Agency (NDIA) in order to support the delivery of the National Disability Insurance Scheme (NDIS). I ensured that ICT services were operating in a manner that enabled the business which consisted of approximately 10,000 end users across Australia. I was also responsible for the management and delivery of ICT… Show more As the Director of ICT Service Operations, I lead and managed a geographically diverse team within a complex environment to deliver ICT Services across the National Disability Insurance Agency (NDIA) in order to support the delivery of the National Disability Insurance Scheme (NDIS). I ensured that ICT services were operating in a manner that enabled the business which consisted of approximately 10,000 end users across Australia. I was also responsible for the management and delivery of ICT Change Management, ICT Incident Management, ICT Cyber Security and Regional ICT Support.I was the escalation point for ICT matters within the Agency including communication and escalation to our ICT Shared Service provider. Show less

Canberra, Australia

I acted in the role of Chief Information Officer (CIO) for approximately 8 months (September 2016 to May 2017)

Canberra, Australia

Canberra, Australia

Canberra, Australia

Canberra, Australia

Canberra, Australia