Danielle Prime Email & Phone Number

United States

Vernal, Utah, United States

*Exhibits outstanding member service skills (AAA) and exemplify MACU values and philosophy while fulfilling responsibilities as a leader in the branch environment and in the credit union*Demonstrates and promotes your role as a team member to maintain effective partnerships with your team and members*Assists in overseeing all branch operations*Ensures teller transactions are processed correctly and in a timely manner*Supervise team members as needed to counsel them in operations and sales*Coaches team on AAA and ensures quality member service within the branch*Assists in developing methods to track and measure team productivity, accuracy, sales and service*Evaluates assigned team members in their six month and annual performance evaluations*Regularly coach and develop team members to Individual Development Plans*Approves and denies loans and loan exceptions*Represents the credit union in a professional manner, both in dress and in actions and attends SEG events as assigned*Meets or exceeds Branch Sales Goals.*Assists in the training, coaching and supervising of team to develop and improve individual and team performances within the branch.*Gains knowledge and understanding of the Credit Union Financials*Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position*Creates and maintains the team schedule*Performs other duties as assigned*Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations*Responsible for conducting the monthly and quarterly certifications

717 E. Main Street, Vernal, Ut 84078

* Build and maintain business website and inventory, along with social media marketing* Managing accounts; bookkeeping, payroll/timecard tracking, sales reports/deposits * Organize contacts for sales leads and schedule estate appointments* Customer engagement; answering phones and emails, greeting customers and personal shopping* Researching items and setting prices of merchandise* Cashier

Vernal, Utah, United States

COVID hit the travel industry hard in 2020. Marriott International, along with many other businesses, had to furlough employees. Myself and many of my staff were placed on furlough status in April of 2020. During this same time, school systems largely went to a home base structure, making it next to impossible for working parents to care for their children. As the pandemic continued, Marriott International urged the furloughed staff to take voluntary separation of employment offers, in order to remain operational. To help a company that I devoted 20 successful years to, I took the offer to separate employment with Marriott. I pulled my kids from public school, enrolling them in online at home- with myself as their learning guide.

Greater Salt Lake City Area

*Hired, trained and launched first ambassador team on site*Generated unprecedented customer satisfaction and increased profit across our family of MarriottInternational brands; through direct customer engagement, satisfaction surveys and personalization of services.*Coached and trained team in their daily work among other responsibilities, which required excellentdecision-making abilities, being detail oriented, ability to handle high stress situations, along with havingstrong loyalty mindset.*Achieved highest individual ambassador team engagement score for site, promoted growth and development through cross training and individual goal setting.

*Created a team environment that encourages accountability, high standards, and innovation. Promoted recognition of both individual accomplishments and team achievements. *Conducted interviews to select talented individuals who will provide exceptionalservice and achieve goals.*Promoted and encouraged direct reports growth within Marriott International by creating Personal Development Plans with measurable goals.*Ensured all policies and procedures are understood and being followed. Developed individual plans and actions and/or progressive discipline as necessary.*Resolved customer complaints regarding sales and service, from both hotels and guests. Maintained reciprocal relationships with regional hotel contacts, as well as The Ritz-Carlton corporate Service Ambassador team.*Monitored department, team, and individual performance: achieved through call monitoring; individualized coaching and training; evaluating individual and team statistical data performance; and by encouraging contribution to both individual and team success.*Managed, coached, and encouraged sales team to consistently out-perform sales goals. Individual team attainment of goal averaged 29% higher than any other individual SLC luxury team.*Supported The Ritz-Carlton Brand Standards through quality monitoring and individual coaching, ensuring AAA Diamond and Forbes Five Star reservation standards.

*Monitored and scored calls handled by The Ritz-Carlton Reservations team to ensure Forbes 5 Star Service Rating.*Conducted “one on one” coaching of performance with consultants, which resulted in a 10% increase of team scores.*Provided a clear understanding of The Ritz-Carlton Central and Regional Reservations call monitoring process to consultants through training, and individualized forms of coaching.*Conducted Quality Selection Process Interviews in order to select the correct person to join The Ritz-Carlton team.*Tracked individual QA scores and distributed disciplinary action accordingly to associates who failed to maintain call monitoring standards.

*Assisted guests in making hotel reservations for all brands within Marriott International's portfolio.*Specialized in assisting customers in the Luxury tier, specifically with The Ritz-Carlton hotels worldwide. *Maintained Forbes FIVE Star rated service by adhering to strict Ritz-Carlton call monitoring standards.*Exceeded individual revenue and conversion goals, regularly attained top performer payout incentives.

Greater Salt Lake City Area

*Hired, trained, and retained supervisory Lead Agents, bringing together the appropriate talent levels and mix of skill sets in order to achieve shared goals.*Ensured the Lead Agents were complying with company policies and procedures and coached them on how their behavior impacted the work environment.*Implemented bid scheduling and time off management of the Lead Agent staff, which ensured adequate staff coverage during all hours of operation and a fair distribution of holidays to the entire team.*Performed payroll functions, such as maintaining time-keeping information for supervisory Lead Agent staff. Checked payroll reports for errors and monitored attendance.*Considered supervisory Lead Agents strengths and team dynamics when assigning additional work to ensure clarity regarding expectations, timelines, and budget requirements.*Maintained strong relationships with hotels that have Special Service Agreements by ensuring the accuracy and timeliness of wholesale work.

Greater Salt Lake City Area

*Transitioned premise reservation agents to home agents through the physical site closure.*Supported myPlace associates through change of work environment with continual innovation of team inclusion.*Coached, trained and developed, the myPlace Saskatoon team 100% remotely from Salt Lake City.*Researched and became well versed with country and regional labor laws, to ensure compliance.