Customer Service Manager
CurrentHandled every area of Accounts Receivable – Which includes invoicing, and cash application-applying customer payments promptly. Provide weekly reporting to management. Accounts Payable: Processing vendor invoices and vendor paymentsMaintain control over accounting transactionsReconcile financial discrepancies by collecting and analyzing account information.Protect the company's value by keeping information confidentialExchange and assist CPA firm with monthly financial closeResponsible for checking accuracy, scheduling of payments, and processing invoicesInvestigate and resolve discrepancies with vendorsPlan, coordinate, oversee, and support customer service and sales administration's workMonitor compliance with procedures and ensure that processes are respectedWork directly with staff and management to ensure proper running of operationsImprove customer service experience, create engaged customers, and facilitate organic growthTake ownership of customer's issues and follow problems through to resolutionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsMentor and develop customer service team members and nurture an environment where they can excel through encouragement and empowermentApply best practices to areas of improvement.Control resources and utilize assets to achieve qualitative and quantitative targets.Adhere to and manage the approved budgetMaintain an orderly workflow according to priorities.
