The Guest Service Associate takes care of the customers by personally attending to their requests and resolving their issues or concerns in a professional manner. I am responsible for providing quality information regarding their hotel and the services that are being offered, and convince the guests that they have come to the right place. Therefore, I am responsible for making that valuable first impression on the guests, so that they always make it a point to reserve rooms in our hotel… Show more The Guest Service Associate takes care of the customers by personally attending to their requests and resolving their issues or concerns in a professional manner. I am responsible for providing quality information regarding their hotel and the services that are being offered, and convince the guests that they have come to the right place. Therefore, I am responsible for making that valuable first impression on the guests, so that they always make it a point to reserve rooms in our hotel. This position also entails running reports, charging future reservations for pre-booked stays, and coordinating for shows and events. Show less

As a Night Auditor I was responsible for check-in and check-out guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. The Night Audit balances and reports on the various areas of the hotel, to provide accurate, timely information and to ensure Hotel policies and procedures are followed and to prevent fraud. Also played security role to help in protecting the safety of guests.