As an Academic & Career Advisor I assist students in the Syracuse University College of Arts & Sciences and Maxwell School with course selection are career advisement.

Over $1.5 million dollars in total sales from May 2017 to August 2023 with a $35 average price per pieceConsistently use qualitative and quantitative data to increase sales and improve the customer experienceResearch trends and strategies to increase sales and improve customer satisfaction and retentionDevelop and maintain relationships with customers and various vendors Create email and social media advertisements multiple times a week geared towards various audiencesReceive, update, and manage over 2,500 items through the Shopify and Sonlet B2B SaaS platformsManage a budget for inventory, marketing, professional/personal development, payroll, and shipping

Coordinated student success initiatives and events informed by qualitative and quantitative researchDeveloped, implemented, and evaluated the Residential Education Curriculum Used data from Educational Benchmarking Incorporated surveys to determine areas of strength and improvement, compare internal groups with each other and external institutions, and results over timePlanned and implemented professional, graduate, and student staff training sessionsServed on department, division, and university committees Supervised 15 full-time staff members on student conduct processes and proceduresAdvised the Resident Student Association, which provided events and services for 4,000 studentsProvided on-call coverage for the University by responding to emergency and crisis situations

Academic Year: Oversee and manage a 600 bed, non-gender specific, first-year residence hall facilityDirectly supervise and evaluate a full-time Secretary and a part-time Hall CoordinatorSelect, train, supervise, and evaluate 14 Resident Assistants and 12 Desk AssistantsServe as the primary hearing officer for conduct cases within the residence halls, make referrals, and maintain paper and electronic records through Maxient conduct softwareProvide on-call coverage for the University by responding to emergency and crisis situationsCoordinate a $6,000 budget designated for programming, staff development, and Learning CommunitiesDirectly oversee and manage a 24-hour area office operations Coordinate health and safety inspections and implement emergency protocols as necessaryProvide basic counseling and referrals for residents with academic, career, or personal concernsCo-Chair the Housing and Residential Life Civility and Social Justice CommitteeFounder and Adviser for Aspiring Student Affairs Professionals; an undergraduate student organizationCo-Advise the National Residence Hall HonoraryAdvise the Gender Inclusive Housing Task ForceApprove and coordinate room transfers in collaboration with the Business Services officeCoordinate opening and closing procedures each semesterAssist the Hall Coordinator with planning and implementing small and large scale programming initiativesSummer Orientation: Oversee and manage the housing operations of 15 orientations in a 600 bed facility on a 2-day turnaround Coordinate check-in and check-out procedures each orientationProvide clean linens and essential toiletries for each orientation attendee Plan and implement social programming for 250 students during each orientationDirectly supervise and evaluate a full-time Secretary and a part-time Graduate AssistantSelect, train, supervise, and evaluate 9 Orientation AssistantsCreate an Orientation Professional Staff Manual

Coordinate Ally Development Training and Train the Trainer Workshops through volunteer recruitment, advertising/marketing, presenting, restructuring, and assessing the program and training sessionsCo-Facilitator of New 2 `Quse, a support group for those who are new to the LGBTQA communityPlan and coordinate the LGBT Student Leadership Retreat location logistics, content, and guest presentersCollaborate with AIDS Community Resources to plan and implement the annual HIV Testing DayPlan and coordinate the Day of Silence in collaboration with community organizations and high school Gay/Straight Alliances (GSA)Plan and coordinate Coming Out Stories for LGBT students and allies to share how they came to identifyCollaborate on Transgender Day of Remembrance (TDOR)on liberation and intersections of identitiesServe on the University Bias Education Team, Better Together Campaign, and Cyber-bullying Committees

Planned and facilitated weekly Student Educational Enhancement and Development Seminars for students on academic probation on various academic topics related to time management, study/testing/note taking skills, goal setting, and stress managementAttended weekly SUNY ESF Student Affairs Division and First-Year Learning Team meetings Assisted with projects for the First-Year Learning Team including research, surveys, and analyzing dataAdvised students on academic probation

Planned and presented diversity sessions for senior staff members and resident advisors Planned and coordinated summer training sessions for all Cultural and Diversity Advocates Analyzed and created graphs of qualitative data from the Educational Benchmarking Incorporated surveysAttended senior staff training sessions on supervising, personal development, and crisis management Researched ideas for the improvement of residence life organizations, resources, and committees

Informed, advised and directed a floor of 33 co-ed first-year residents with a common interest in citizenship;Promoted and encouraged resident involvement in student organizations and in the community;Duties include: rounds of a complex with 700 residents, enforcing policies, and maintaining the main desk;Assisted in crisis situations by guiding, meditating, negotiating, or directing residents to the correct resources.

Supervise 12 students in stocking shelves, preparing meals, and customer service etiquette; Responsible for shift schedules, maintaining a cash register, and closing the cafés at the end of the day.

Served as a role model and campus resource to approximately 250 residents between the ages of 15-18 years;Implemented programming, building rounds, main desk management, and enforced strict underage policies.

Graded assignments and coordinated the community service course requirements for 150 students