Danielle R. Email & Phone Number

Detroit, Mi, Us

Remote

• Develop a contact center model that will reduce the time for inquiries to be resolved.• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)• Provide training and mentorship to remote personnel to maintain high customer service standards.• Monitor and improve telephone, email, chat, and text communications within your team.• Establish clear and easy-to-measure metrics for the contact center team. • Evaluate performance with key metrics (accuracy, call-waiting time, etc.)• Help answer calls, texts, emails, and chats when volume necessitates it.• Prepare reports for different departments or upper management.

Auburn Hills, Michigan, United States

Auburn Hills, Michigan, United States

United States

Auburn Hills, Mi

The Customer Advocate is in place to take calls from customers as well as prospects in regards to vehicle issues, seeking assistance with the cost of repairs, dealership complaint/compliments, questions about the vehicle. The Region Case Manager works with dealers and customer . In this role, the Region Case Manager is empowered to "do what it takes" to leave to customer with the very best impression of the Brand. Delivering exceptional Customer service experiences is the only priority. The Parts Specialist is in place for Dealers to call to find out availability of parts, ETA of parts as well as order blocked parts.

Sandusky Ohio

Assisted Safari Adventures staff with maintaining the animal collection. Routine daily tasks included preparing animal diets, cleaning and disinfecting animal yards, cages and pens, animal observations, record keeping, assisting with medications, coordinating volunteer activities, and presenting educational programs to the public such as the Jr. Zookeeper program

Bachelor'S Degree, Science In Management

Associate'S Degree, General Studies

Activities and Societies: Certificate in Homeland Security