Arrive Logistics is one of the leading supply chain providers in the US, redefining the standard for service in freight.As a Senior People Operations Specialist, I focused on employee relations, employee engagement, performance management, policy and procedure design and implementation, HRIS administration, manager training, compliance, onboarding, strategy alignment, and employee experience.Key Results: - Improved onboarding/orientation to establish lasting connections with new hires.- Revised and updated employee handbook and created numerous current policies. - Researched and implemented Peakon engagement platform.- Played key role in successful implementation of Slack messaging platform.- Revamped performance review process using google forms and sheets.- Designed return to office policies, procedures and response strategies.- Reduced client group turnover by establishing specific engagement touchpoints with management.Employee count: 500-1,300

Volusion, an all-in-one ecommerce builder, specializes in providing services and platforms for small to medium businesses merchant sales while offering options for enterprise accounts. At Volusion, I specialized in employee engagement, culture events, onboarding, benefits administration, payroll, policy and procedure design and implementation, compliance, HRIS administration, reporting, manager training, employee/company-wide communication, wellness initiatives, etc.Key Results: - Launched Ultipro mobile application.- Played a key role in successful implementation of Slack messaging platform.- Streamlined exit process by creating exit packets.- Successfully transitioned all paper files from 1999 to electronic files in HRIS Ultipro.- Rebranded, updated, and reformatted employee handbook and IT policies.- Successfully implemented, designed, and trained employees on Notion intranet.Employee count: 250-450

• Owned process for reproduction of files for Subpoena, Personnel file, Worker’s Compensation claims, Unemployment claims, appeals, and hearings, litigation and compliance requests, and separation agreements. • Played a key witness role for 7 Employee Relations Specialists during ER investigations.• Trained and transitioned the role to two new hire representatives.

• Managed a staff of 25-100 associates during business hours through completing daily operations, hitting daily, weekly and monthly sales goals, training, and perfecting visual product updates/displays.• Participated in Daily, weekly, monthly district conference calls to share ‘wins’ with other stores in the district. • Ramped up multiple Managers in Training and promoted them to Assistant Managers and Store Managers through the district. • Recruited PT and FT employees onsite and nearby colleges weekly to continually meet staffing metrics and seasonal growing business needs.