Danielle Zanoni Email & Phone Number

Madison, WI, US

Onboarding customer experience specialist dedicated to enhancing customer engagement, product adoption, training, and satisfaction. By collaborating with various internal teams, I ensure a clear understanding of our product and facilitate a seamless onboarding process, promoting long-term usage that drives business growth.

Waunakee, WI

With a personal focus on customer service and relationship building, I work closely with our trusted suppliers to find the most effective and relevant products to bring the most exposure to your brand. A clever promotional product might your ticket to capturing your audience’s attention just when you think you’ve exhausted all your resources. By zeroing in.

Middleton & Fitchburg, WI

• Oversee sales growth, daily operations, customer satisfaction and development of 3 Anytime Fitness locations.
• Responsible for ensuring club managers provide a clean facility to guarantee customer satisfaction and member retention, as well as ensure that employees are driving sales to grow the business
• Responsible for the direct development of 15+ employees, as well as provide leadership to all employees amongst the 25 locations

Middleton/West Madison, WI

• Provided outstanding customer service to members and potential members & maintained the cleanliness of the club
• Sold memberships to potential members and handled all current member needs
• Responsible for marketing and community involvement to grow the brand amongst the competition
• Build and maintain relationships with all members to ensure member satisfaction and retention

• Offered outstanding customer service, dealt with unsatisfied customers
• Followed specific company protocol, interviewing/hiring based on desirable personality traits for the company
• Successfully managed associates (gave direction to and personal job-related problem solving) & recognition
• Stockroom organization, replenishment & direct marketing merchandise presentation
• Merchandised, flexed & made decisions to increase departmental sales
• Named “Credit Captain” at store level: reach district goals and motivate associates to solicit Kohl’s credit cards

Downtown Madison, WI

• Sales, customer service, maintenance of equipment,marketing, assisting members & potential members.

Downtown Madison & West Madison, WI

• Promoted from a tanning consultant to a lead staff member to a manager due to my outstanding time management, organizational dexterity and team management skills. Also transferred from slower location to higher volume.
• Scheduled shifts based around specific availability of the staff as well as handling hiring and dismissing employees, as well as successfully managing a team of 10+ employees.
• Helped maintain the companies’ budget by tracking labor spending and revenue on a weekly and monthly basisCompany Trainer
• Trained all newly hired employees due to my seniority and thorough knowledge of the company, as well as my patient and nurturing personality and ability to relate to others.

Madison, Wisconsin Area

• Tracked client referrals, new clients, sales, revenues and inventory of purchased products and packages
• Computed and entered company-wide payroll and handled new hire paperwork for newly hired employees.
• Created coupons, signage and implemented marketing ideas to increase client counts throughout the company

Bachelors, Retail/Retail Management

Activities and Societies: Retail Society

Education record

Activities and Societies: Alternative Winter Break to New Orleans to assist in the clean up of Hurricane Katrina

Advertising

Activities and Societies: Advertising Club