• Engaged with customers, offering advice on financial solutions and resolving banking queries promptly, while also supporting frontline staff in handling transactions and the resolution of any issues.• Performed daily cash management activities such as reconciling vault cash levels and balancing cash machines as well as processing wire transfers and payment records.• Proactively assessed and monitored credit exposure, ensuring accurate reporting to support risk management decisions when processing credit applications.• Modeled leadership skills by onboarding junior staff to the branch, ensuring their training was well-rounded and stepping in when necessary to ensure regulations were being adhered to.• Collaborated with team members and other banking departments to personalize service/advice and exceed in customer service.• Ensured compliance with banking regulations, minimizing risk exposure.

Temp full-time office administrator position tasked with the reopening of the clinic after extended closure due to the pandemic. Day/day duties included welcoming visitors to the clinic, checking in appointments and general office duties. The clinic was located in a bilingual area where French was the primary language spoken.• Streamlined all organizational and administrative tasks of the office after long-term closure due to the pandemic.• Efficiently handled administrative matters including screening calls, appointment intakes, and the preparation of reports, invoices, financial statements and medical records using office software.• Processed and prepared various invoices and financial documents including healthcare billing and purchase orders.• Engaged in collaborative brainstorming with clinical staff, contributing ideas and supporting decisions which led to clinic's success• Maintained medical records, technical library and correspondence files• Responsible for the coordination of clinic calendar of events and appointments for staff.

• Managed all tasks, care and regular appointment scheduling of 30+ residents.• Collaborated with interprofessional health care team to organize and coordinate health and care services.• Adapted to changing work environment, minimizing disruption to workflow and quality of patient care.• Maintained accurate records and charts related to medications and treatments.

• Facilitated seamless administrative operations for a dynamic team of five specialist physicians.• Strategically coordinated all scheduling, appointments and conferences for the office, optimizing efficiency and ensuring timely consultations while maintaining confidentiality.• Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.• Proficiently transcribed audio recordings of medical reports into written reports, maintaining meticulous attention to detail and accuracy.