Danielle Ralph Email & Phone Number

Buffalo, NY, US

Buffalo, New York, United States

I work in the Continuing Professional Studies Office and am responsible for implementing and maintaining digital badges offered across campus.

Buffalo, New York, United States

I provide guided campus tours to prospective students and their guests. I answer questions regarding degree offerings, student life, and the local area.

Williamsville, New York, United States

• Design and maintain training for multiple departments, including new hires, new client launches, and up-skilling, using PowerPoint, Bridge App LMS, and Kahoot!
• Facilitate remote training using Microsoft Teams
• Maintain all training records for 50+ associate department, including compliance training, using Excel and Bridge App LMS
• Create and maintain procedures for associate use, for both Customer Service and Training departments, using Microsoft Word
• Create and maintain HTML- and CSS-based job aids for entire call center

Williamsville, New York, United States

• Design and maintain all departmental training, include new hires, new client launches, and up-skilling, using PowerPoint, Bridge App LMS, and Kahoot!
• Facilitate training both on-site and remotely, using Microsoft Teams
• Maintain all training records for 50+ associate department, including compliance training, using Excel and Bridge App LMS
• Create and maintain procedures for associate use, for both Customer Service and Training departments, using Microsoft Word
• Create and maintain HTML- and CSS-based job aids for entire call center
• Managed team of 50+ temporary employees

Williamsville, New York, United States

• Developed, maintained, and facilitated departmental training, include new hires, cross-training, new client launches, and up-skilling
• Created and maintained HTML- and CSS-based job aids for department
• Performed all duties required as a Lease Maturity Management Consultant

Williamsville, New York, United States

• Accepted inbound phone calls regarding maturing auto leases
• Placed outbound phone calls to lessees using an auto-dialer
• Assisted new hires as needed

Tonawanda, NY

• Simplified and explained complex medical benefits and claims to members
• Maintained ownership of 100+ issues per week (such as claims adjustments and coordinating with doctors’ offices)
• Researched and diagnosed intricate claims and benefits issues
• Assisted new hires as needed

Getzville, NY

• Processed passport applications

Batavia, NY

- unloaded trailer and distributed product to the salesfloor- changed sale signs throughout the store- located and ticketed clearance merchandise

Batavia, NY

Handle returns and exchanges at the service desk, manage the photo lab, and keep an eye on the cashiers while the front end supervisors are elsewhere.

Cheektowaga, New York, United States

• Obtained paperwork from attorney offices on foreclosed properties
• Followed up on 400+ cases weekly

Rochester, NY

- handled primarily inbound calls from customers regarding their orders of e-gift cards- reviewed pending orders for potential fraud- placed some outbound calls to confirm orders were not fraudulent

Batavia, NY

- handled primarily outbound calls to debtors regarding defaulted student loans- used social media and skip-tracing tools to locate contact information for debtors- followed all federal and state laws applying to debt collectors

I worked as a cashier in the front end, and also worked in the garden shop, tending to live plants and cashing out customers.

Albion, New York, United States

I stocked shelves primarily in the grocery section, and also cashed out customers.

Master Of Science - Ms, Adult Education, 4.0/4.0

Activities and Societies: Online Oversight and Readiness committee

Bachelor Of Science - Bs, Psychology, 3.93/4

Activities and Societies: Psi Chi - chapter secretary for '23-'24 academic yearConcentration in industrial/organizational psychology

Associate Of Applied Science - Aas, Social Sciences, 3.86/4.0

Activities and Societies: Phi Theta Kappa

Education record

Ged

Activities and Societies: stage crew