Danielle Ramos Email & Phone Number

Ensures dealership profitability by reviewing all deals and strategically setting vehicle prices to facilitate rapid sales.Actively engaged in marketing initiatives, including the development of new incentives to enhance our inventory, promotions, as well as executing text and email campaigns as required.Updates and manages dealership website, newspaper ads, social media platforms and radio scripts as necessary.Conducts monthly review of website, Google and social media analytics to ensure efficiency. Assisted in the launch of Toyota's SmartPath online digital retail platform and remains actively involved with the development of new features and training.Manages Business Development Department and sales performance on a monthly basis and establishes goals to achieve monthly objectives.Handles office items such as: Dealer Plate Audits, collections of tolls ran for loaner vehicles, credit card disputes, ADP timecard management and vacation requests.Recruited an external detailing department, then established coordination for all delivery processes and the cleaning of used cars.Successfully leads a sales team of 20+ members to exceed quarterly revenue targets.Manages key client relationships, resulting in a 25% increase in customer satisfaction and repeat business.Conducts regular training sessions to improve sales team performance and product knowledge.Builds and maintains robust relationships with third-party vendors, District Managers, and Financial Representatives, ensuring open lines of communication.Analyzed market trends and competitor activities to identify new business opportunities and drive growth in current market share.

Established customer satisfaction protocols and addressed customer concerns as needed.Collaborated with the sales team to execute sales and marketing strategies.Since my start at the dealership, I have consistently achieved and maintained sales that have broken previous vehicle sales records.Tasked with the upkeep of new car inventory, encompassing both on-site vehicles and those in transit.Oversee BDC Department to ensure consistent accuracy upon answering internet inquiries and inbound customer telephone inquiriesAnalyzed market trends and competitor activity to recommend and execute effective business development strategies that enhanced the company's competitive positionManaged a team of sales professionals, providing leadership, guidance, and training to ensure performance objectives were met

Bloomfield Hills, Michigan, Us

Assists Sales Managers by desking deals for the Sales Team, supplying finance and lease quotes.Manages online inventory and website daily to consistently ensure accuracy.Creates and designs marketing email campaigns, identifying target markets in line with the existing marketing strategy.Generates new business through phone and email communication.Promotes the company brand to key buyers.Develops and maintains accurate customer data in the database.Ensures all scheduled appointments are solidly confirmed daily.Develops and motivates the team to elevate their performance.Monitors and evaluates a high number of daily outbound calls to prospective new customers.Keeps track of incoming calls and daily appointment-to-lead percentages.Sets individual and team sales goals.Upholds a high Customer Service Index for the Service Department by following up with customers after service visits.Handles customer complaints or disagreements with immense care, collaborating with the customer and the appropriate Department Manager to resolve any issues.Collaborates with the General Manager on all dealership events and sales promotions.Participates in monthly meetings with department Managers to ensure alignment with dealership strategies.Prepares monthly reports for the General Manager, including internet lead source ROI, incoming call tracking, sales consultant performance, closing ratios, and BDC representative performance.Reconciles sold vehicle deals on a weekly basis.Manages the careers, salaries, bonuses, work quality, performance, development, and schedules of the team.Conducts annual reviews for each employee, discussing progress and areas for improvement.Updates dealership social media websites as needed to ensure information is current while maintaining a positive online presence.Serves as a liaison between customers and the sales staff.

Managed online inventory with precisionRegularly updated websites for multiple brandsDeveloped monthly specials for each brand's websiteProvided exceptional customer service, responding to all internet and telephone inquiriesOrganized daily test drive appointments across various brandsAddressed customer complaints with utmost care, collaborating with the General Manager for resolutionAssisted the General Manager in coordinating dealership events and sales promotionsParticipated in monthly meetings with vendor representatives to align strategiesCompiled monthly ROI reports for vendors for the General Manager's reviewMaintained customer data within the CRM systemCrafted monthly email advertising campaigns tailored to the General Manager's strategic focus

Provided assistance to AttorneyOrganized and filed legal documents and client informationPrepared contracts, real estate closing documents and other legal documentsResponded to client and bank inquiries as to status updatesScheduled closings and acted as a liaison between client and AttorneyOrdered and reviewed title commitments and prepared title policiesAssisted clients with real estate purchases, refinances, short sales and foreclosures

Certificate, Legal Assistant/Paralegal

General Studies, General Studies