Danielle Ramstrom, Ma Email & Phone Number

Minneapolis, Minnesota, United States

-Achieve the community’s resident satisfaction and retention goals by promptly addressing and resolving resident complaints and concerns, while also providing assistance with rent and fee payments.-Ensure high levels of customer satisfaction by conducting thorough follow-ups on work orders, ensuring all issues are resolved to residents' satisfaction.-Develop and coordinate resident communications, including newsletters, surveys, lease violation letters, and other relevant communications, fostering a strong sense of community engagement.-Manage roommate matching and wait list leases as necessary, optimizing occupancy rates and fostering a harmonious living environment.-Orchestrate resident functions and events, such as parties, birthday celebrations, welcome parties, and unit visits, enhancing community bonding and resident satisfaction.-Conduct daily evaluations of property appearance, curb appeal, landscape, office environment, and vacancies, ensuring the leasing office and model units are consistently ready for showcasing.-Proactively review and follow up on incident reports and lease violation notices, taking appropriate actions to maintain a safe and compliant living environment.-Monitor answering service for messages throughout the day, promptly returning calls and addressing resident inquiries or concerns as necessary.-Approve water billing invoices for commercial vendors within the building, ensuring accurate and timely processing of financial transactions.-Conduct regular property inspections to uphold safety, cleanliness, and aesthetic standards, taking proactive measures to address any issues and maintain property appeal.-Manage and follow up with payment delinquencies, ensuring timely resolution and adherence to financial policies and procedures.

St Paul, Minnesota, United States

-Spearheaded the development and implementation of dynamic digital, media, and direct mailer advertising campaigns, resulting in the generation of substantial sales leads.-Continuously maintain positive connection and relationships with neighborhood agencies, organizations, and individuals to ensure optimal marketability of Dellwood Garden’s services and amenities-Provide tours and information to prospective residents, case managers, and family members-Develop and maintain waiting lists and/or interest lists-Select, approve, and certify residents in compliance with regulatory agencies and standards set by Dellwood Gardens-Provide resources for service coordination assessments, counseling, case management, as well as educational and supportive services to residents in need of help to maintain independence and self-sufficiency-Make in-the-moment management decisions, acting appropriately on behalf of the company and following through to achieve resolution-Manage conflicts and complaints from residents and staff to ensure a health and safe work environment -Manage census spreadsheets to track and analyze resident occupancy and trends-Create and maintain the marketing budget to ensure effective allocation of resources-Complete all county waiver documentation accurately and in a timely manner

Eagan, Minnesota

-Uses appropriate screening criteria knowledge and clinical judgment to assess member needs to ensure access to medically necessary quality behavioral healthcare. -Performs psychiatric and substance abuse or substance abuse disorder assessment coordination implementation case planning monitoring and evaluating to promote quality member outcomes. -Help members optimize member health benefits and to promote effective use of health benefits and community resources.

Littleton, Colorado

-Provide group therapy to adults in Partial Hospitalization Program-Provide individual/family therapy sessions and crisis intervention-Augment Inpatient Services as needed-Ensure timely and accurate delivery of clinical information to HMO/Insurance providers -Provide social work consultations to physicians, nurses, other hospital staff members, patients, patient’s relatives and coordinate with community agencies as appropriate-Provides case management services to patients in PHP-Provides discharge planning services to PHP patients as needed -Attend appropriate meetings, workshops, and in-house training to maintain clinical skills and keep informed of community resources available.-Respond to calls and requests made by hospital physicians, intake and assessment personnel, nurses and other staff as needed.-Complete psychosocial assessments and treatment plans for each patient

Littleton, Colorado

-Provide group therapy for adult and adolescent patients (ages 11 to 80) in both Partial Hospitalization Program and Intensive Outpatient Programs.-Assess individuals for appropriate level of care in intake department.-Offer Social Work services on psychiatric hospital's inpatient units in order to coordinate care with outside providers.-Complete Biopsychosocial assessments for individuals at inpatient level of care.-Create treatment plans for individual at outpatient level of care.-Develop Outpatient Program Curriculum for Partial Hospital Program as well as the Intensive Outpatient Program.

Greater Chicago Area

• Provided community based case management and individual therapy services to people with severe and chronic mental illness.• Linked clients to maintain necessary entitlements and benefits from Social Security and Department of Human Services.• Made necessary assessments to determine level of care and treatment plans for client’s in transitional periods of their recovery.

Chicago, Il

• Facilitated individual and 9 weekly group therapy sessions in an intensive outpatient setting serving adults ages 18-75• Documented client’s progress to aid in clinical intake assessments and mental status exams• Provided case management services to adults with Mood and Anxiety disorders, PTSD, Bipolar Disorder, Schizoaffective Disorders, and Personality Disorders• Managed effective psychotherapeutic sessions using CBT, DBT, and Client Centered Interventions.

Saint Paul, Minnesota

Minneapolis, Minnesota

• Built an extensive database based on a clinical sample• Developed a hypothesis to test that effectiveness of Parent Basc-2 scores in differentiating between different ADHD subtypesResearch Presentations:Hermodson-Olsen, T., Ramstrom, D., Sesma, H.W., Wiik, K.L., & Sesma, Jr., A. (2012).Bilingual exposure and executive function among neurodevelopmentally vulnerablechildren. Paper to be presented at the 120th Annual Convention of the AmericanPsychological Association, Orlando, FL.Hermodson-Olsen, T., Ramstrom, D., Sesma, H.W., Wiik, K.L., & Sesma, Jr., A. (2012).Comparisons of the effects of monolingual and bilingual exposure on executive functionamong neurodevelopmentally vulnerable children. Poster to be presented at the NationalConference on Undergraduate Research, Ogden, UT.Ramstrom, D., Hermodson-Olsen, T., Sesma, H.W., Wiik, K.L., & Sesma, Jr., A. (2012).Differentiating among ADHD subtypes using parent and teacher behavior ratings. Posterto be presented at the 120th Annual Convention of the American PsychologicalAssociation, Orlando, FL.Ramstrom, D., Hermodson-Olsen, T., Sesma, H.W., Wiik, K.L., & Sesma, Jr., A. (2012).Differentiating among ADHD subtypes using parent and teacher behavior ratings. Posterto be presented at the National Conference on Undergraduate Research, Ogden, UT.Sesma, H.W, Wiik, K.L., Hermodson-Olsen, T, Ramstrom, D., & Sesma, Jr., A. (2012). Parent and teacher ratings of executive function are differentially related to performance-based measures of attention and working memory. Poster to be presented at the 40th Annual Meeting of the International Neuropsychological Society, Montreal, Canada.

Saint Paul, Minnesota

Counseling Psychology, Trauma And Crisis Intervention

Education record