As a Marketing and Resident Services Manager at Dellwood Gardens Assisted Living and Memory Care, I combine my 8+ years of experience in the behavioral health and senior living sectors with my certification in human resources management to provide quality and compassionate services to older adults and their families. I have a master's degree in counseling psychology, with a focus on trauma and crisis intervention, which enables me to address the complex and diverse needs of our residents and staff.In my current role, I spearhead the development and implementation of dynamic digital, media, and direct mailer advertising campaigns, resulting in the generation of substantial sales leads. I also provide tours and information to prospective residents, case managers, and family members, and select, approve, and certify residents in compliance with regulatory agencies and standards. Additionally, I maintain positive relationships with neighborhood agencies, organizations, and individuals, and provide resources and support to residents in need of help to maintain independence and self-sufficiency. I have strong skills in data analysis, organization, and insurance, and I enjoy working with diverse and multidisciplinary teams.