Danielle Ransom Email & Phone Number

Birmingham, GB

• Actively responsible for the daily running of the main reception desk
• Ensuring that all phone and email enquiries are answered in a professional manner with the accurate information
• Meeting and greeting directors and clients ensuring that client confidentiality is upheld
• Directing other visitors and guests around the stadium, whilst assisting them with any queries they may have
• Ensure that my knowledge is always up-to-date with current affairs within the organisation, including ticketing information, press releases and fan related requests
• Ensuring that all ticketing related enquiries and ticketing sales are answered and handled in a professional manner.

• Responsible for a team of 6, delegating tasks to each individual to ensure the smooth running of the kiosk.
• Carrying out any staff training to new starters and briefed staff before and after games
• Responsible for bar management, including temperature control on food.
• Meeting sales targets and enhancing product USP’s such as driving promotions and offers available to ensure targets are achieved and exceeded
• Responsible for till floats, milking tills and cashing up at the end of the shift
• Carrying out stock takes pre and post-match, ensuring stock is at replenished at all times

London, United Kingdom

• Working in customer facing roles, ensuring that the best possible customer service is delivered
• Part of the Student Staff Promotional team during Freshers 2013 and Re-fresher’s 2014. Promoting all events taking place, whilst encouraging student participation and boosting ticket sales
• Part of the bar and café staff team, undertaking various duties as well as remaining informed on the latest events occurring in the students’ union; all to create the best student experience
• Carrying out general office administration and reception duties when required. Key achievements
• Part of the team that delivered the most successful Freshers Fortnight at UWLSU, seeing a 10% increase in student satisfaction with their students’ union in the NSS.

• Catering team leader, consisted of being responsible for a team of 10+, delegating sections to each team member
• Responsible for ensuring that guests with dietary requirements were catered for, informing the kitchen upon their arrival
• Event set up and break down
• Part of the Westfield Christmas 2012 promotions team, informing customers of the latest offers available for them during the Christmas period.

• Working for Proctor and Gamble my responsibilities included but not limited to:
• First point of contact to athletes and their families ensuring that all security protocols were undertaken upon arrival.
• Worked with the media, ensuring that unregistered media personnel were removed from the premises and client information remained confidential.
• Performed daily hospitality duties, ensuring that all guests were treated with top service and were informed and offered with all opportunities and services that the P &G family home had to offer.
• Handling ticket queries and distributing tickets to the correct families and clients.

• Providing excellent customer service and assisting customers with beauty advice
• Ensuring that my product knowledge is to a high standard, including merchandising duties as required.
• Cashing handling and working with till operating systems.

Bachelor'S Degree, Events Management

Activities and Societies: Treasurer for UWL netball team, Tour Leader on the University sports tour 2014, I was also a volunteer member of.

Education record

Activities and Societies: School Prefect, Netball team