Creative and motivated professional with a winning attitude and desire to deliver an exceptional customer service/hospitality experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing customer satisfaction. Skills and strengths include: ● 10+ years of strong and rewarding customer experience● Over 10 years of management experience in customer service and food service● Adept at recruiting, training and motivating Customer Service staff in order to increase loyalty and
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Assistant General ManagerTaco Bell/ Border Foods Mar 2014 - Jul 2016Golden Valley, Mn● Effectively facilitated/administered successful shift, money and inventory management● Conducted daily pre-shift and weekly department meetings to ensure organizational efficiency● Scheduled and directed staff in daily work assignments to maximize productivity● Supervised 12 employees while ensuring exceptional customer service standards● Successfully passed unannounced inspections on multiple occasions
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Shift ManagerKfc/ Pizza Hut Express Border Foods Sep 2012 - Apr 2014Golden Valley, Mn● Oversaw the direction to ensure compliance with food safety procedures ● Achieved measurable improvement in customer satisfaction and sales performance, resulting in a 95%customer satisfaction rate● Performed restaurant walk-throughs to gauge timeliness and excellent service quality● Effectively managed up to 10 employees and weekly/monthly inventory to cut costs● Successfully passed unannounced safety inspections on my shift
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Shift ManagerKfc Wagstaff Jan 2007 - Sep 2012Brooklyn Park, Mn● Successfully managed up to 10 restaurant staff and trained new employees● Controlled costs and expenditures through detailed analysis of appropriate purchasing and inventory● Effectively promoted guest satisfaction to steady repeat business● Coached/ scheduled servers to maximum levels of performance
Danielle Rapke Education Details
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Hospitality Pathways
Frequently Asked Questions about Danielle Rapke
What is Danielle Rapke's role at the current company?
Danielle Rapke's current role is Attended Normandale Community College.
What schools did Danielle Rapke attend?
Danielle Rapke attended Normandale Community College.
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Danielle Sivagnanam (Rapke)
Finance Manager - Financial Control / Financial Reporting SpecialistForest Hill, Vic
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