Danielle Rigato Email & Phone Number

Thunder Bay, On, Ca

• Aided in month end inventory counts• Ordered beer and liquor requests for the lounge• Assisted in bank deposits for VLT overage• Helped in preparing food and beverage orders• Managed cash float• Ensured customer satisfaction• Greeted and assisted customers as they arrived• Dealt with irate and difficult customers• Frequently worked in a high pace environment

Maintained seniority lists/ service lists, voting lists and performance appraisal tracking systems• Prepared workshop correspondence and presentations• Experienced working in an unionized environment represented by two collective agreements and non-union staff Terms and Conditions of Employment• Maintained organizational charts for departments within the college• Arranged travel arrangements for managers• Daily exposure to confidential information and freedom of information and privacy matters• Prepared WSIB accident report forms and tracking• Processed employment contracts and related requests for signatures• Prepared specialized word processing requests such as forms, brochures, etc.• Assisted with the recruitment process by preparing local and regional job advertisements, disseminating information, acknowledging resumes, checking references, responding to candidates and following up on recruitment closure procedures• Acted as a panel member during the interview process• Handled inquiries in person and by phone and responded to surveys• Administered surveys and input results• Completed special projects as assigned from Managers, Vice President and President​• General office duties

• Assisted customers regarding rebates• Trained and assisted new hires regarding duties• Completed customer service training• Developed excellent communication skills via telephone and e-mail• Investigated customer information and discrepancies and ensured a resolution• Developed outstanding computer software skills• Ability to use conflict resolution within a team environment• Used diplomacy and tact regarding confidential information• Ability to multitask in a fast paced environment