Danielle Roach Email & Phone Number

California, United States

Vallejo And San Francisco

- Served as a liaison between the Giants Community Fund in San Francisco and the Junior Giants league located in Vallejo, CA during the Summer Season.- Worked directly with the GVRD Director of Sports to deliver the Junior Giants baseball, softball and education based program in high quality for the community.- Increased Player Registration by 72% and Volunteer Registration by 235% from the 2018 Season to the 2019 Season utilizing SportsEngine to roster teams and coaches.- Collected data from players, parents and coaches for the Giants Community Fund's Marketing Research. This included conducting surveys using SurveyGizmo and personal interviews.- Organized and facilitated various special events at the league level (First Pitch Meeting, Coach and Team Parent Meetings, Coaching Clinics, game days, practices, etc.) as well as special events at AT&T Park (Junior Giants Festival and Junior Giants Day).- Reported on a weekly and biweekly basis to the Coordinator/Manager from the Fund to ensure consistency across all 90+ leagues!- Provided outstanding customer service by communicating important dates, schedules and deadlines and responding to phone calls, texts and emails in a timely manner.- Established a social media presence for the Vallejo League maintaining page for Instagram and Facebook. - Acquired Sponsorship from local businesses, contributing to the quality of the program provided to under-served youth.

- Registers students into classes by accurately entering student and class information into the Enterprise Resource Planning (ERP) System.- Provides routine information to students, faculty and other departments regarding registration and admission procedures and other general information.- Receives admissions and enrollment forms; reviews for accuracy; processes applications.- Assists students in filling out forms; collects and records fees; monitors and processes incoming requests; assists students resolving transcript issues; sends transcripts to students and colleges.- Assists students with and processes online registrations, drops and additions; collects and accounts for money; issues receipts; closes out and balances cash drawer.- Prepares and runs basic reports.- Performs transactions to correct student academic records.- Collects, records, and logs subpoenas directed to the Custodian of Records.- Responds to requests from other educational institutions and agencies involving the verification of student status and records.- Updates and maintains a variety of data for completeness and accuracy.- Prepares routine correspondence and departmental materials; opens, processes and distributes incoming mail; maintains office supply inventory; establishes and maintains administrative files and records.- Acting as the first point of contact, providing information on admissions, registration and student records and occasionally making outgoing calls as well as accepting income calls.

San Francisco Bay Area

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Chico, California

• Adaptability and quick thinking are key to resolving customer issues/concerns. • Managing the front desk requires me to be organized, efficient, friendly and comfortable with multitasking. • Provides excellent customer service by supervising and directing the flow of traffic in the office.• Successfully answers questions, phone calls & schedules appointments using outlook, excel, word, notifii etc.• Comfortable with public speaking in front of tour groups of 50 people, selling University Housing. • Able to effectively interpret University Housing policies to students and parents. • Mandated reporter, confidentiality is required dealing with L1 Data. TOOLS: MS office, MS online, Mercury, ResNet, StarRes, Oracle, Outlook, Notifii, Adobe Editor

Chico, California Area

• Ensured safety of the community, of all residents/guests by attending the desk 24 hours a day.• Maintained a helpful, professional, and attentive presence.• Contributed to the development of the sense of community, responsibility and diversity.

Chico, California Area

• Customized new lesson plans daily. • Trained youth ages 3-18 body coordination, listening skills and team work.• Demonstrated a positive, patient and encouraging attitude.• Coordinated family-friendly events for the local community and businesses.

Martinez, Ca

• Consistently maintained a clean and organized workspace.• Provide quality service with a smile, determined to leave the customer excited to return. • Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. • Discovers and responds to customer needs.

Richmond, Ca

• Directed summer camps that incorporated physical exercise, healthy meal prep and creative activities.• Founded and lead a demonstration team to promote the business at various events. • Trusted to handle payments, customer inquiry and other confidential information.