Danielle Roberson Email & Phone Number

Indianapolis, Indiana, United States

• Perform a thorough review and analysis of borrower's credit, income and assets, appraisals, title and insurance information as required by loan program before submitting the file to underwriting.• Read and reviewed financial documents in order to make sound financial decisions• Provide support to loan officer and underwriting teams by ensuring the timely, judicious and accurate processing of mortgages.• Assisted Loan Officer in building relationships and providing ultimate customer satisfaction to our Real Estate Partners• Worked closely with HCC team, loan officers, Borrowers, attorneys, title and escrow companies to assure well-coordinated and timely loan closings meeting Borrowers’ closing deadlines• When requested, directly communicate with customer in writing and by telephone to obtain missing documentation required for the loan.• Verified loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting• Contacted each borrower in a timely manner to introduce yourself and go over the process and items needed• Utilized basic business math to calculate income, assets, taxes and monthly insurance• Understand rules regulations, policies and/or procedures along with investor guidelines• Maintained current knowledge about the industry, market trends, competitive position, etc• Ensure compliance with company policies, underwriting guidelines and lending program requirements.• Ensured image documentation is complete and in good order (scanning/indexing)• Complete required loan submission, re-submission, and closing checklists.• Perform other duties as needed or assigned by management.

Indianapolis, Indiana, United States

• Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information into loan processing systems.• Submit mortgage loan application les for underwriting approval, and creates and mails approval or denial letters to applicants.• Communicated directly with the inside/outside vendors regarding errors and follow up items• Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, and payoff information.• Completed Post Closing functions on all mortgage loans, including Auditing closed loan files for accuracy, funding loans timely and accurately• Recorded mortgages and mortgage releases paying off debts and liens• Stacked loan files for scanning, sent loan files to records, thinning loan files, and filing them away• Assisted department by paying invoices, bills, Order supplies on a timely basis. • Met timeframes for efficient processing, funding, and documents to records• Cross trained within the Production Department• Handled inbound and outbound phone calls to vendors• Held vendors accountable for delivery of products and services in a timely manner • Maintained Mortgage Payoff requests and payoffs• Trained and Oversaw mortgage subordinations• Maintained Quit claims deeds & sales disclosures• Review residential loan application les to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.• Double-checking information documented on loan application with source document for accuracy and completeness.• Assist in problem resolutions to facilitate organized, accurate and timely closings.• Aware of and adheres to all state and federal regulations.

Indianapolis, Indiana, United States

• Processed consumer loan requests; provided all necessary loan product information, accurately completed loan application, accurately disbursed loan according to requirements, cross sold additional products and services, meeting time and accuracy requirements• Provided general financial literacy principles regarding savings plans and preparation of realistic personal budgets• Processed new account requests to include providing all necessary product information, accurately completed account application and all related documents, assessed financial lifestyle and needs of member with a focus on offering additional products and services as appropriate• Received members in person and either processes their request, or referred the member to the appropriate staff member• Trained others in applicable policies, including, check cashing, identification and security• Educated members on electronic and automated service options• Recommending or referred all Credit Union and CUSO products and services to individual members, as appropriate• Performed job duties within state and federal regulations, Credit Union bylaws, established policies, internal controls, standards and work procedures • Performed other special projects and tasks as requested by supervisor. Assisted in the balancing of Automated Teller Machines, Night Drop, and Coin Balancing, outage research, eDesk/scanning of work, Ordering Supplies and other duties assigned.

Indianapolis, Indiana, United States

• Controlled for day-to-day operations of the branch and assisted the branch manager with managerial, and administrative functions.• Maintained communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.• Formulated recommendations and provides feedback to management regarding operational policies and procedures.• Maintained control over audit procedures to ensure compliance with controls.• Assisted in ensuring that the branch is in compliance with federal laws and regulations set forth by the national credit union administration and other regulatory agencies.• Monitored branch activity, including the number of transactions, loan volume, product volume, etc.• Assists in evaluating staffs work performance by helping to prepare and deliver annual reviews and performing coaching sessions.

Indianapolis, Indiana, United States

• Received members in person and either completed their request, or referred the member to the appropriate staff member• Identified and capitalized on opportunities to promote and refer new services or products.• Completed opening and closing procedures, processed night drop, ATM, coin machine and daily MSR scanning.• Received and handled financial transactions of all types, including; deposits, withdrawals, transfers, cash advances, payments and negotiable items, ensuring sufficiency of funds and proper endorsement on negotiable instruments within these transactions• Entered transactions into Credit Union system, recording all transactions and producing customer receipts.• Opened and closed teller terminal, maintained proper amount of currency in drawer, accounts for assigned cash, checks and other monetary instruments and transactions.• Maintained neat and orderly work area and ensures that all negligible and confidential records are properly secured• Ensured fellow tellers adhered to applicable policies, including, check cashing, identification and security• Balanced to the terminal teller/close report, remits receipts and excess cash to the supervisor• Trained tellers in relevant Credit Union systems, Credit Union products and services• Performed other duties as commensurate with my position

Indianapolis, Indiana, United States

• Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance. • Assisted clients with various questions and concerns related to their accounts and bank products.• Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.

Indianapolis, Indiana, United States

• Collected and deposited money into accounts• Disbursed funds from cash accounts to pay bills or invoices• Kept records of collections and disbursements • Ensured accounts were balanced