Oversee, manage and lead the onboarding process for new customers. Help lead and guide Onboarding Specialists and maintain a cadence of communicating with the team. Work closely with Sales Executives and CS Leadership on Customer Onboarding initiatives and assist product with QA testing.

Support SONAR clients while delivering and communicating ROI throughout the customer life cycle.Work closely with Sales Executives, VPs, and Market Experts to continuously drive and improve customer engagement and retentionprovide and exceptional customer experience by following best practices.Take ownership of SONAR book of business and identify opportunities for customers to act as SONAR advocates.Take initiative with customer facing activities and use strong intuition for expansion opportunities.

• Consistently and continually solicit committed and non-committed freight orders from an assigned customer base• Develop and maintain strong customer relationships to allow for the greatest opportunities• Continuously monitor and manage all exchanges of receiving freight load orders to accept available loads• Aggressively accept and enter all freight orders into the XPM System. • Partner with Freight Analyst team on securing ad hoc freight opportunities.• Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments. • Keep customers informed of the status of deliveries, including in some cases updating the customer web sites or EDI exchanges. • Contact capacity buyers, fleets, or load planning whenever it appears likely that USX or a carrier may not meet a commitment • Record, notate, and remedy customer complaints, attempt to resolve when possible• Manage and Maintain customer call solicitation sheets daily• Interface with Sales personnel for business handoff and advise on feedback provided by the customer relative to our service, product offerings or, changes in their business levels.• Utilize booking tools to obtain data regarding booking averages and market trends• Understand and communicate customer metrics internally• Manage service reporting on assigned accounts. This includes coordinating with service team on root cause analysis for issues and creating a scorecard in a presentable format to present to customers during service calls and meetings• Mentor and assist in training and development of the Customer Experience Support staff. • Manage trailer pools at multiple customer facilities daily to monitor usage of trailer pools and ensure trailers are being turned and utilized

• Answer Multi line phone and assist callers• Data entry in excel spreadsheets and reports• Preparation of MS word documents and PowerPoint presentations• Coordinate and Schedule conference rooms utilizing outlook calendars• Maintain outside vendors key card list and assist with maintaining keys for corporate office• Create and submit expense reports through Concur• Prepare and submit utility, rent and special invoicing for accounting• Code and prepare A/P invoices and assist with year-end reconciliations• Conduct property walk though inspections at corporate office• Assist in creation of On-Market Warehouse report using Co-Star• Track Vendor contacts, tenant leases and insurance certificates• Create PDF files of leases, sprinkler tests, etc. and upload into Management Software

-Organizing documents-Managing the calendar-Making travel arrangements-Interacting with executives-Accounts payable-Using QuickBooks for balancing invoices

• Responsible for coordinating the Owner Option Program (internal resale program)• Coordinate external resales for 15 resorts as well as name changes due to marriage or divorce and handle death situations. • Responsibilities include reviewing third party purchase/sales agreements in regards to Developers First Right of Refusal. • Completing Resale Affidavits, Waiver Letters and estoppel requests• Work directly with outside vendors (Attorneys, Trustees and Title Companies) contracted for processing resales and name changes.• Work directly with IT department on transfers of ownership in the RCC system. • Work directly with attorneys and title companies in recording of deeds and obtaining title searches. • Complete any document requests from attorneys or title companies. • Complete updated daily reports and Resale Recap report quarterly. • Assist on any additional duties assigned by manager as needed.• Responsible for maintaining excellent follow-up skills and processing of sales in a timely manner.• Daily contact with owners to resolve customer issues by researching, analyzing and responding appropriately to the inquiring party.• Used Strong interpersonal, communication, organizational, problem solving, customer service and time management skills. Had to be very detail oriented. • Ability to prioritize work load and meet deadlines in a fast-paced environment• Able to work independently and as a team-mindset to accomplish department goals