Danielle Robinson-Cpp Email & Phone Number

Sparks, Nv, Us

Assist clients with leave plan creation, implementation and maintenance.• Consult on state compliance regulations and requirements as it relates to leave plans.• Calculate leave plan reconciliations as needed.• Perform detailed research and provide resolutions on leave plan errors and anomalies. • Liaison for IT. Assist with analyzing complex IT issues as it relates to leave plans.• Conduct systems testing and document findings.• Develop source data for process documents, and training guides.• Facilitate educational presentations to new hires and external teams as needed.• Mentor and develop new hires.• Demonstrate strong leadership skills.• Cultivate and maintain strong working relationships, and work in close collaboration with all departments.• Consistently show commitment to team and self. Regularly identifying areas for improvement and take necessary and appropriate steps to implement change.

• Process monthly, weekly, bi-weekly, and semi-monthly payroll for US and Canada.• Ensure the accuracy of data entry along with coordinating timely close of payroll transmission.• Troubleshoot errors and out of balance items.• Reconcile job distribution splits as needed. • Calculate pay rate/retro payments due.• Ensure accurate benefit billings for employees with a “leave” status.• Communicate with Customer Service Representatives and other departments for clarification on special payroll circumstances. • Verify Personnel Action changes.• Investigate out of balances with flow-through accounts for accounting. • Research and report on errors made by the processing team.• Conduct new product testing.• Process Client Terminations.• Support other payroll needs/functions as identified. • Up to date on federal and state payroll regulations. • Other projects and responsibilities as required.• Monitor compliance with generally accepted accounting principles and company procedures.• Ensure proper documents are received and complete. • Cultivate and maintain working relationships, and work in close collaboration with all departments.• Maintain an accuracy rate of 99.98% or higher.

Reno, Nevada Area

• Created Job Aids and Training Materials.• Assist new QuickBooks customers with activation of the Deluxe Payroll service. Drive company revenues by ensuring customer activations are timely and accurate. • Reconcile and audit all prior wages and taxes for accuracy.• Assisted in facilitating training classes for new employees, and acted as Mentor.• Demonstrates effective time management skills when contacting and scheduling appointments with clients• Recognized for exceptional accuracy, and consistently meeting and exceeded monthly goals.• Recipient of Intuit’s “Star Award” for 2003.

Reno, Nevada Area

• Effectively applied excellent customer service and problem resolution skills to retain clients who would have otherwise terminated service.• Successfully resolved customer issues by applying active listening skills. • Assisted with writing procedures and establishing protocol.• Successfully retained an average of 2% of potentially lost clientele, and migrated on average of 25% to other services in house.

Reno, Nevada Area

• Prepared federal and state payroll tax returns• Accounts Payable• Trained and mentored new hires• Successfully ran two-person desk alone, thereby decreasing labor costs to department.

Reno, Nevada Area

• Reconciled tax ledger to ensure accuracy• Calculated and prepared reports• Accounts payable• Researched and resolved cancellation issues• Trained and mentored new hires• Developed and presented training materials used to educate other employees

Reno, Nevada Area

• Enrolled clients for electronic tax payments and filing• Processed legal name and address changes with state and federal agencies• Verified legal information • Reduced manual labor required for tax deposits by 40%

Reno, Nevada Area

• Accurately keyed payroll data• Inbound customer service• Researched and resolved payroll processing errors