Danielle Rosmini Email & Phone Number

United States

Willow Grove, Pennsylvania, United States

Manage several locations, run sales floor, provide customers sleep expert sales process, open/close store, run reports, recruit, hire new staff, onboarding, new hire training, coach and develop staff, clean and organize floor models/accessories, marketing, marketing signage changes, merchandising, sales, customer service, resolve customer issues, staff meetings, create schedules, host conference calls, inventory, stock management and labeling, uphold company policies and standards, process payments, drive store goals, drive store and team goals and KPIs

Run sales floor by managing customer flow, make appointments, taking doctors' hand off, pretesting patients, make patient charts including pulling insurance information, handle inbound and outbound customer calls, recommending eyewear to customers based on their medical and lifestyle needs, dispensing eyewear, conducting insert and removal contact lens classes, supply ordering, final inspecting and neutralizing glasses, perform managerial tasks i.e. opening and closing procedures, making deposits, refunds, voids, exchanges, pulling reports, huddling staff including the doctor, coach and train staff, repair glasses, perform adjustments, troubleshoot customer service issues, train all associates on sales and optical processes.

King Of Prussia, Pennsylvania

Run sales floor by managing customer flow, make appointments, taking doctors’ hand off, pretesting patients, make patient charts including pulling insurance information, proofing inbox and outbound customer calls, recommending eyewear to customers based on their medical and lifestyle needs, dispensing eyewear, conducting insert and removal contact lens classes, supply ordering, final inspecting and neutralizing glasses, perform managerial tasks i.e. opening and closing procedures, making deposits, refunds, voids, exchanges, pulling reports, huddling staff including the doctor and lab supervisor, coach and train staff, cross trained in the lab on all equipment, trace, block, cut and bevel lenses, repair glasses, perform adjustments, troubleshoot customer service issues.

Fort Washington, Pennsylvania

Preform operational tasks, make reports to account for missing items, credit card disputes, customer service issues through excel spread sheets, run reports on inventory, customer service issues, missing items, place orders, create accounts for customers, handle customer incidents, apply discounts or credits, responding to credit card disputes, researching customer accounts, de-escalate customer service calls, reship damaged orders, answer customer and corporate emails, support customer service department phone calls, performing inbound and outbound customer calls.

Warminster, Pennsylvania

Cross trained on both the sales and teller side, submit and close loan applications, made deposits, defused tense situations, appointed notary, ran checks, handled changing cash and checks in the ATM machine, inbound and outbound member follow ups, run vault reports, manage office supply order, service coin machine, handle mortgage closings, processing voids and overrides, preforming opening and closing procedures, handling IRA accounts, trained new hires on computer systems and paper work processes along with company policies

Warminster, Pennsylvania

Cross trained in all departments, help customers check out on register, managed deli, coffee, stocking inventory, store maintenance.

Bensalem, Pennsylvania

Sold video games, accessories, game consoles, met sales goals and KPIs, built displays, managed stock and inventory, coached associates, handled store maintenance, preformed inbound and outbound customer calls.