Danielle Roundtree Email & Phone Number

Oakland, California, United States

• Reviews specific processes as assigned for developmental purposes.• Identify compliance or noncompliance with administrative procedures and work processes and recommends solutions to problems. • Monitoring conditions of probation program, researches databases as assigned to determine which probationers owe taxes and the relevant timeframes and payment status. • Reconciles information with case agents, staff of other IRS Business Units, and probation officers, as needed, and ensures that databases are updated appropriately. • Conducts annual equipment inventory and ensures that all equipment is accurately recorded in the appropriate databases.• Reviews the Total Inventory Management System (TIMS) to ensure that electronic documents are properly completed and filed.

• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;• Address wide range of issues/problems that require unique solutions;• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;• Secure, analyze and protect sensitive personal and financial information;• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Oakland,Ca

• I have successfully guided over 500 patrons annually with basic computer skills, assisting with job searches, on-line job applications, resume attachment, internet navigation, set up e-mail addresses using their smart phones both Android and Apple smart phones • Trouble shooting laptops, printers and computers and solving patron’s problems

Conduct a variety outreach to Section8 voucher holders and Public Housing residents to promote participation in the FSS Program• Conduct informational meetings to inform residents about the parameters of the FSS Program• Conduct in-depth assessments of participants’ needs; Developed and updated goal directed training and services plans to address these needs and assist participants to meet the goal of Economic Self Sufficiency as defined by the program• Maintain accurate individual files and records in a professional context • Assist participants to increase knowledge of issues related to credit budgeting, and finances through one on one work and referrals• Monitor escrow calculations and notify participants of updates

Concord, Ca

Commissioner- Oakland Mayor’s Commission on Persons with Disabilities 2015-2017• Provided directions and travel training assistance to 30 people per week on Bay Area Rapid Transit systems. Teach individuals how to purchase Bart tickets, enter and exit turnstiles • Provide face-to-face customer service to diverse populations of people including the disabled, seniors and homeless populations• Completed intake assessment, prepared case notes, documented services requests and services provided complete periodic statistical data collection forms • Applied for and secured deposit grants, and delinquent rent grants for over 20 consumers on a weekly basis, in Central, West Contra Costa County, through Season of Sharing Community grant fund • Organized and planned quarterly meetings, to connect service providers with consumer base • Provided information and referrals, taught individual advocacy and personal assistant services • Created confidential files, participated in outreach efforts throughout Contra Costa County

Walnut Creek

Assist with special projects as assigned by management – Weekly Marketing Consultation strategy session with store manager. Met and exceed sales goals• Maintain brand and operational standards (visual, cleanliness, etc.)• Process shipments and ensure all merchandise is represented on the floor in full size runs• Assist management to identify and resolve issues in the store