Danielle Roundtree Email & Phone Number

Oakland, California, United States

• Reviews specific processes as assigned for developmental purposes.
• Identify compliance or noncompliance with administrative procedures and work processes and recommends solutions to problems.
• Monitoring conditions of probation program, researches databases as assigned to determine which probationers owe taxes and the relevant timeframes and payment status.
• Reconciles information with case agents, staff of other IRS Business Units, and probation officers, as needed, and ensures that databases are updated appropriately.
• Conducts annual equipment inventory and ensures that all equipment is accurately recorded in the appropriate databases.
• Reviews the Total Inventory Management System (TIMS) to ensure that electronic documents are properly completed and filed.

• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
• Address wide range of issues/problems that require unique solutions;
• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
• Secure, analyze and protect sensitive personal and financial information;
• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Oakland, CA

• I have successfully guided over 500 patrons annually with basic computer skills, assisting with job searches, on-line job applications, resume attachment, internet navigation, set up e-mail addresses using their smart.
• Trouble shooting laptops, printers and computers and solving patron’s problems

• Conduct a variety outreach to Section8 voucher holders and Public Housing residents to promote participation in the FSS Program
• Conduct informational meetings to inform residents about the parameters of the FSS Program
• Conduct in-depth assessments of participants’ needs; Developed and updated goal directed training and services plans to address these needs and assist participants to meet the goal of Economic Self Sufficiency as.
• Maintain accurate individual files and records in a professional context
• Assist participants to increase knowledge of issues related to credit budgeting, and finances through one on one work and referrals
• Monitor escrow calculations and notify participants of updates

Concord, CA

• Commissioner- Oakland Mayor’s Commission on Persons with Disabilities 2015-2017
• Provided directions and travel training assistance to 30 people per week on Bay Area Rapid Transit systems. Teach individuals how to purchase Bart tickets, enter and exit turnstiles
• Provide face-to-face customer service to diverse populations of people including the disabled, seniors and homeless populations
• Completed intake assessment, prepared case notes, documented services requests and services provided complete periodic statistical data collection forms
• Applied for and secured deposit grants, and delinquent rent grants for over 20 consumers on a weekly basis, in Central, West Contra Costa County, through Season of Sharing Community grant fund
• Organized and planned quarterly meetings, to connect service providers with consumer base

Walnut Creek

• Assist with special projects as assigned by management – Weekly Marketing Consultation strategy session with store manager. Met and exceed sales goals
• Maintain brand and operational standards (visual, cleanliness, etc.)
• Process shipments and ensure all merchandise is represented on the floor in full size runs
• Assist management to identify and resolve issues in the store