Manage a team of 22 Investigators to evaluate whether Fraud or abusive behavior is identified andmay warrant a SAR filing. The Manager will ensure determinations are appropriate, fullysupported, and clearly documented, for fraud claim casesCollaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolveissues and works to proactively minimize lossesTrain, coach, develop, and monitor fraud investigations staff to ensure an excellent memberexperience Establishes positive employer-employee relationships, and promotes a high level of employeemorale, trust, and integrityDevelop, maintain, and implement policies/procedures to mitigate and proactively addressfraudulent activityConduct team meetings to enhance teamwork ensuring good staff moraleKnowledge of risk strategies and creation of an open communication forum to iterate policiesCommunicate significant issues to Management; make recommendations when weaknesses areidentifiedRespond promptly and exercise exceptional communication skills in an effort to optimize eachcontact with customers, partners, and external vendors/banksEstablish and ensure compliance with departmental standards and processes to increaseproduction and accommodate work volumes toward enhanced customer satisfactionFoster a culture of accountability, collaboration, speed, innovation, excellence, and a fun workenvironment while continuously elevating the quality and caliber of our fiscal controls.Partner with member-facing teams to ensure there is clear communication and understanding offraud referrals and policiesHandle any special projects as assigned by managementCreated training program for fraud investigations new hires. Worked with recruiting on job descriptions, screen, interview, and create offers. Collaborated with Fraud Operations Infrastructure to create new process and SOPs for self service wires and wire recall claims.

Manage a team of Investigators to evaluate whether Fraud or abusive behavior is identified andmay warrant a SAR filing. The Manager will ensure determinations are appropriate, fullysupported, and clearly documented, for fraud claim casesCollaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolveissues and works to proactively minimize lossesTrain, coach, develop, and monitor fraud investigations staff to ensure an excellent memberexperience Establishes positive employer-employee relationships, and promotes a high level of employeemorale, trust, and integrityDevelop, maintain, and implement policies/procedures to mitigate and proactively addressfraudulent activityConduct team meetings to enhance teamwork ensuring good staff moraleKnowledge of risk strategies and creation of an open communication forum to iterate policiesCommunicate significant issues to Management; make recommendations when weaknesses areidentifiedRespond promptly and exercise exceptional communication skills in an effort to optimize eachcontact with customers, partners, and external vendors/banksEstablish and ensure compliance with departmental standards and processes to increaseproduction and accommodate work volumes toward enhanced customer satisfactionFoster a culture of accountability, collaboration, speed, innovation, excellence, and a fun workenvironment while continuously elevating the quality and caliber of our fiscal controls.Partner with member-facing teams to ensure there is clear communication and understanding offraud referrals and policiesHandle any special projects as assigned by managementPromote SoFi values in the daily work and management of the team

Responsible for all aspects of fraud investigations as it relates to Application Fraud, Transactional Reviews, as well as the review of any/all suspicious activity for credit cards, loans and transactional accounts; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems.Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects.Reviews alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate.Conduct periodic internal account/customer reviews to identify potentially fraudulent activity.Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions.Establish and ensure compliance with departmental standards and processes to increase production.Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on lending, credit card and depository accounts.Assist Management in construction of short term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure.Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success.

Perform timely detection and first level investigation of Fraud risk exposure through comprehensive in-depth research and analysis of high volume suspect transactions as generated by the Fraud transaction monitoring system and additional analysis and reviews of suspicious activity.Prepare early detection, prevention, and accountability for overall minimization of future losses through in-depth analysis and review of high volume suspect transactions as generated by the fraud transaction monitoring systems, as well as, comprehensive analysis and review of fraud activity reported. Triage new account, stolen checks, inactive account and check kiting alerts from the daily alert queues in a timely manner. Conduct interviews of suspects and witnesses to successfully resolve cases.Work directly with law enforcement by collecting pertinent case evidence including fraud claim documentation, video recordings, member activity logs and other information that may pertain to fraud case evidentiary findings.Analysis of new and existing processes and process improvements.Present cases to Secret Service Task Force and working closely with local law enforcement to apprehend suspects. Analyze data to identify fraud trends and proactively act to improve efficiency and reduce time to identify new fraud techniques, tactics and procedures.Routinely evaluate current fraud to identify potential areas for improvement and/or gaps and assess current threats and technologies.Perform analysis on fraud data to determine patterns on sophisticated fraud activity.Acts as liaison between marketing/education to ensure new employee fraud training as well as new and existing member fraud education.

ATM Disputes, Check Fraud, Affidavit of Forgery, Affidavit of Unauthorized Draft Debits, and ATM check adjustments. Monitor accounts for AML/BSA. Investigate fraud committed against credit union. File police reports and compile evidence for law enforcement. Monitor fraud warning for high dollar deposits.

File Disputes, Investigste CPPs, FISOA, ARAPA, Fraudulent Checks, Falcon Cases, Process Claims, Returned Items, Post Fraud Alerts.

Financial Planning, Collections, Customer Service, Data Collection, Data Reporting, Negotiations, Communication, Loans, Account Analysis, Insurance, Money Management, Check Fraud

Financial Planning, Collections, Customer Service, Data Collection, Data Reporting, Negotiations, Communication, Loans, Account Analysis, Insurance, Money Management, Check Fraud

Loan Origination, Branch Operations, Customer Service, Consumer Lending, Retail Banking, Cross Selling, Cash Handling

Electrocardiograms, Holter Monitors, Scheduling, Patient Contact, Physician Reporting, Emergency Services