Danielle S. Email & Phone Number

New Hartford, Ny, Us

Rome, New York, United States

Rome, New York, United States

Rome, New York

Rome, New York

Was selected to be part of a team to travel to Fort Hood, TX for an entire month for the reintegration of approximately 4300 soldiers returning from Korea. Helped the soldiers fill out their travel vouchers properly, answered any questions or concerns they may have had and provided them with feedback about when they would receive their payments. By providing one-on-one help to the soldiers, was able to provide quicker turn-around times and reduce the amount of non-payable vouchers.Have been corresponding with budget analysts from Texas on TDY and Contingency vouchers since December 2015. Assisted in researching duplicate and erroneous payments. These are payments that have been processed by Defense Travel System (DTS) or by DFAS Rome. Between December 2015 and April 2016, worked numerous hours to rectify any issues that arose with the duplicate or erroneous payments. Also assisted in providing additional documentation to the budget analysts that they may not have. Review, audit and monitor claims processed by all the examiners for all three workloads. Also process debt blocks, investigate any claims that are emailed by the supervisors, and answer questions asked by the examiners or the call center. Ensure that all vouchers are processed in accordance with the DoDFMR, JTR and PPG and any DFAS Rome policies or regulations. Investigated and researched ice surveys from the customer. These ice surveys are either concerns or complaints about their voucher. Some may be issues with their vouchers that have been not resolved yet.

Rome, Ny

In the TDY Department, processed Normal TDY, Temporary Change of Station (TCS) travel claims and vouchers for Military and Civilian members. Examine, review and process complex (DARPA and the workload transition) travel claims in accordance with both the JTR and DoDFMR. Effectively cross-trained employees in different areas of the job assignments to increase efficiency, productivity, and to share knowledge.In preparation for summer surge, FY end and the influx of vouchers, cross-trained in the Military Permanent Change of Station (MIL PCS) department in Travel Pay. Provided assistance in processing travel advances, PCS settlements, and Do It Yourself Moves (DITY) settlements service members.Assisted in processing Relocation Income Tax Allowances (RITAS) in the Civilian Relocation (Civ Relo) Department during the tax season.Use per diem rate charts, official travel distance guides and airline guides to check the correctness of facts and information. Becoming more informed and paying vouchers per the flat rate per diem guidelines and incorporating the Integrated Lodging Pilot Program.Prepare documents to collect the monies due to the U.S. Government when a service member or civilian is in an overpayment status. Identify any inconsistencies in travel documents by sending claims to the appropriate queues. This includes sending claims to the duplicate queue when they have already been paid, returning claims when information is missing from the travel packet or required documents, and forwarding or rerouting claims that have been sent to the wrong queue. Maintain, update and review accounts and travel information of Military and Civilian members. Verify all financial documents to check their accuracy. This includes checking and updating traveler banking information by utilizing Corporate Electronic Funds Transfer (CEFT), checking Operational Data Source (ODS) query and IATS to make sure there aren’t any duplicate payments and verifying what has already been paid.

Oriskany, Ny

Examine and rectify problems or issues that arise with customer accounts. Screened files to make sure they were accurate and compatible with all the accounting systems.Investigate, and amend error reports on a daily, weekly and monthly basis.Establish new loan accounts for Corporate, Commercial, Private and International companies and banks.Records Retention coordinator; made sure all paper files were scanned and indexed into the Enterprise Data Management (EDM) system. Added each customer to a spreadsheet by name/company and specific ID’s The spreadsheet was maintained to track what was contained in each box. Secured and boxed every file which was held on site for 6 months. All files were properly documented, handled and stored according to the written procedures.Provided extensive back up coverage with an increased workload for over a period of six months.

Rome, Ny

Part of the Rebooking Loan Project; consisted of rebooking (re-establishing) loans that were not taken down from the facility correctly. Reviewed and processed instructions received from the Lending areas, Treasury, and middle-office lending support and vendors. Processed general ledger inter-departmental transactions from various areas utilizing the Automated Financial System (AFS).Maintained customer records, reviewed and monitored reports and adjusted them accordingly.Resolved external (customer) or internal (middle-office) investigations.Processed principal and interest payments along with any fees for Private Wealth customers, including ACH payments, check transmittal and Lockbox payments.