Danielle S. Email & Phone Number

Long Beach, Ca, Us

Los Angeles Metropolitan Area

Establish customer service procedures, policies, and standards to increase efficiencyAssisted with pricing questions, inventory availability, and existing order and shipping information changesCollaborated with marketing department to launch and manage promotional activities and campaignsReviewed repeated issues within operations and business management to solve problems and improve company outcomes and streamline operationsMonitored customer service operations to assess agent performance and provide feedbackCollaborated with upper management to improve customer service processes and support structures company-wide.

Provide support and solutions through email, live chat, and social media Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.Monitored and built social media following by maintaining solid online presence via community engagement.Built relationships with other brand ambassadors and influencers to assist in social media strategy.Communicated with social media followers to promptly respond to queries and monitor reviews.Improved page content, keyword relevancy and branding to achieve search engine optimization goals.Analyzed marketing plan and social media strategies to identify strategic weaknesses and recommend improvements.Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.

New York, New York, United States

Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants.Managed customer accounts to secure customer satisfaction and repeat business.Developed and maintained a comprehensive understanding of products, services and competitors to increase sales.Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Build brand experience by adopting a client-first attitude and developing product knowledgeConsult clients in developing their original style and support them in achieving their best bridal look

Signal Hill, California, United States

Utilize Lightspeed to confirm shipments of products and the amount of each product to inventoryNegotiate sales with wholesale accounts and increase wholesale account numbers and overall company outreachFacilitate the creation of social media contentDirect social media relations for LinkedIn and InstagramAnalyze Key Performance Indicators (KPI) and develop approaches to improve resultsSupport customers with their orders and resolve any issues

Construct advertising imagery of event and event details for presentations and invitationsDevelop budgeting tables using ExcelImprove social media presence on LinkedInConvey possible website modernization improvements and modernize advertisementsCorrespond with clients and strengthen bonds through email

Participated in merchandising the store and maximized presentation standards.Approached potential clients and assist in decision making based on the customer’s needs and budgetCoordinate meetings and presentations about new products with interested customers Managed timed and communication between the store and the customers