Danielle Saturnino
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Danielle Saturnino Email & Phone Number

Customer Experience - Leadership - Customer Journey - Project Management at YDUQS
Location: Nova Iguaçu, Rio De Janeiro, Brazil 8 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
YDUQS
Role
Customer Experience - Leadership - Customer Journey - Project Management
Location
Nova Iguaçu, Rio De Janeiro, Brazil
Company size
1383 employees

Who is Danielle Saturnino? Overview

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Danielle Saturnino is listed as Customer Experience - Leadership - Customer Journey - Project Management at YDUQS, a company with 1383 employees, based in Nova Iguaçu, Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Danielle Saturnino.

Danielle Saturnino previously worked as CX Senior Analyst at Yduqs and CX Analyst at Tabas By Blueground. Danielle Saturnino holds Master Of Business Administration - Mba, Novos Negócios E Inovação from Estácio.

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YDUQS

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Profile bio

About Danielle Saturnino

Hi guys, I'm Dani. I'm a Customer Experience professional with over 5 years of professional experience in the area of customer service. I have a degree in Marketing and an MBA in New Business and Innovation.I have experience in managing service teams and everything that goes with it, metrics, projects and analysis.During my career, I have already won a project competition, which was implemented in the company. I have also received several awards for the quality of my work.I can help your company to develop quality people and teams, think about an improvement project, sell ideas and guarantee customer satisfaction.If you've read this far, thank you!

Current workplace

Danielle Saturnino's current company

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YDUQS
Yduqs
Customer Experience - Leadership - Customer Journey - Project Management
Website
yduqs.com.br
Employees
1383
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8 roles

Danielle Saturnino work experience

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Cx Senior Analyst

Current
Yduqs
Oct 2024 - Present

Cx Analyst

Tabas By Blueground

Minha rotina diária é...- Criar projetos voltados para experiência do cliente;- Resolver chamados por e-mail e chat;- Me comunicar com outras áreas e ser a ponte de solução para os problemas enfrentados por nossos clientes.________________________________________________________________________________________My daily is...- Create customer experience.

Dec 2023 - Oct 2024

Cx Team Lead

Ripio

A bit of my routine:*Team management:Culture of continuous feedback, 1:1, development action plan;Time sheets, work schedules.*Strategic management:Creation of worksheets for organization and metrics for leadership and internal analysis, as well as creation of reports for various audiences;Monitoring metrics such as NPS, CSAT, quality, productivity, FTR.

Jul 2022 - Jul 2023

Senior Analyst

Ripio

On a normal day I used to do...- Creation of customer experience projects.- Managing projects developed by junior and full analysts.- CX voice in the company's interconnected projects.- Insight into usability improvements.- Analysis of data and metrics relevant to CX, such as KPI's, CSAT, NPS.- Creation of reports. - 360° work, point of contact with all.

Mar 2022 - Jul 2022

Full Analyst

Ripio

- Resolution of calls via e-mail, chat, Facebook and Insta. Opening tickets and communicating with other areas.- Creating new flows, structuring the CX and CS team together with Supervision. For example, onboarding, pain points, customer journey and process optimization.

Feb 2021 - Mar 2022

Operations Assistant

Hurb

Rio De Janeiro E Região, Brasil

- Procedures for operating a travel package;- Contacting travelers to confirm the trip;- Hotel reservations, services, cancellation of services and accommodation;- Quotations and airline tickets in the Amadeus and Travel Agent systems, Gol and Azul portal;

Oct 2019 - Jan 2021

Travel Consultant

Hurb

- Service via chat or telephone;- Opening requests, complaints, doubts;- Searching for destinations on the Hurb website;- Interaction with other sectors of the company.- Problem solving.

Apr 2019 - Oct 2019

Customer Assistant

Sephora

Rio De Janeiro E Região, Brasil

- E-commerce customer service;- Questions, complaints, requests;- Opening internal ticketsStatus of orders placed on the site;- Service via chat or e-mail;- Problem analysis;- Support for other internal sectors, as Reclame Aqui;- Training support;- Supervisory support - Service leader.

Oct 2016 - Apr 2019
Team & coworkers

Colleagues at YDUQS

Other employees you can reach at yduqs.com.br. View company contacts for 1383 employees →

EB Evellyn Baptista Evellyn Baptista Colleague at Yduqs Rio De Janeiro, Rio De Janeiro, Brazil, Brazil View → LE Luis Eduardo Arigoni Rizzardi Luis Eduardo Arigoni Rizzardi Colleague at Yduqs Curitiba, Paraná, Brazil, Brazil View → VM Vinícius Maciel 🏳️‍🌈 Vinícius Maciel 🏳️‍🌈 Colleague at Yduqs Fortaleza, Ceará, Brazil, Brazil View → TR Thiago Rodrigues Thiago Rodrigues Colleague at Yduqs Rio De Janeiro, Rio De Janeiro, Brazil, Brazil View → TM Tatiana Menezes Tatiana Menezes Colleague at Yduqs Rio De Janeiro, Rio De Janeiro, Brazil, Brazil View → PG Pablo Gomes De Lima Pôssas Pablo Gomes De Lima Pôssas Colleague at Yduqs Niterói, Rio De Janeiro, Brazil, Brazil View → LN Luiza Nara Melo De Souza Luiza Nara Melo De Souza Colleague at Yduqs Fortaleza, Ceará, Brazil, Brazil View → AC Andressa Cruz Andressa Cruz Colleague at Yduqs São Paulo, Brazil, Brazil View → BB Bruno Bezerra Bruno Bezerra Colleague at Yduqs Belém, Pará, Brazil, Brazil View → RS Renata Sousa Renata Sousa Colleague at Yduqs Barra Mansa, Rio De Janeiro, Brazil, Brazil View →
2 education records

Danielle Saturnino education

Master Of Business Administration - Mba, Novos Negócios E Inovação

Estácio

Master of Business Administration - MBA New Business & Innovation

Bacharelado, Marketing

Estácio

Marketing degree

FAQ

Frequently asked questions about Danielle Saturnino

Quick answers generated from the profile data available on this page.

What company does Danielle Saturnino work for?

Danielle Saturnino works for YDUQS.

What is Danielle Saturnino's role at YDUQS?

Danielle Saturnino is listed as Customer Experience - Leadership - Customer Journey - Project Management at YDUQS.

Where is Danielle Saturnino based?

Danielle Saturnino is based in Nova Iguaçu, Rio De Janeiro, Brazil while working with YDUQS.

What companies has Danielle Saturnino worked for?

Danielle Saturnino has worked for Yduqs, Tabas By Blueground, Ripio, Hurb, and Sephora.

Who are Danielle Saturnino's colleagues at YDUQS?

Danielle Saturnino's colleagues at YDUQS include Evellyn Baptista, Luis Eduardo Arigoni Rizzardi, Vinícius Maciel 🏳️‍🌈, Thiago Rodrigues, and Tatiana Menezes.

How can I contact Danielle Saturnino?

You can use AeroLeads to view verified contact signals for Danielle Saturnino at YDUQS, including work email, phone, and LinkedIn data when available.

What schools did Danielle Saturnino attend?

Danielle Saturnino holds Master Of Business Administration - Mba, Novos Negócios E Inovação from Estácio.

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