Danielle Scarpone Email & Phone Number

Manage the US Customer Service group and ensure that all customers' requests are handled quickly, accurately, and courteously. Provide support to high level accounts and continue to establish new products for existing retailers. Coordinate with departmental managers to ensure that changes and additions to accounts are communicated effectively to all members of the US and Asia Customer Service teams.

Oversee our US Customer Service group and any correspondence between our US and Asia Customer Service teams. Provide support to our high volume accounts, establish new products for existing retail accounts, and work inter-departmentally to improve internal processes and procedures.

Manage select retailer accounts, provide support to vendors by phone and email, and work with Asia customer support on overseas orders.

Answer incoming calls and route to appropriate departments. Support customer service and sales teams with requests as needed. Assist in the creation of electronic barcodes through our SymArt software.

Buford, Ga

Manage stockroom inventory and inbound shipments of merchandise. Ensure merchandise is floor ready and replenish the sales floor as needed. Drive sales during peak seasons by leading floor associates and helping customers.