Danielle Scheepers Email & Phone Number

Cape Town, Western Cape, South Africa

Responsibility Pro-active communication of any outbound related incidents that may affect deliveries to Clients respective customer. Pro-active communication of any Customer or Client related incidents that may affect the ability to deliver as per the agreement. Advise Clients of potential re- deliveries Follow up on any and all outstanding issues until the situation is fully resolved. Support function to the Key Account Team Daily reporting Communication with customers regarding back door delivery problems• Customer Centricity Understand the customer expectations in line with the agreement.• Problem solving Identify trend / common causes for errors and suggest possible solution to the National Customer Services Manager• Critical Thinking Skills  Ability to concentrate on tasks at hand and complete it without errors.• Personal Attributes This job requires the individual to work well with their team and achieve joint goals.  The individual must be able to prioritize and execute tasks within scheduled time limits.  The individual should be able to maintain high concentration levels throughout their shift. Maintain a safe and clean working environment on a daily basis.• Knowledge (Trained and Certified traits) To be familiar with all business processes• Teamwork Work with individuals from a different background. Listen and to accept and carry out instructions. Provide assistance to other when needed.• External Actualisation Ability to follow and adhere to rules & regulations. Ability to accept and subject oneself to external authority. Ability to take the lead based on other instructions / guidelines.• Insight Demonstrate insight into the systems, processes, situations, trends, opportunities, and culture inside the company. Recognise the impact of own decisions on other parts of the Company.

Responsibilities / Duties Ensure sales targets are achieved Actively and personally sell to each member, and to receive orders on all deal products  Afford members, suppliers & internal departments full assistance in the timely resolution of all queries  Communicate all deal requests to buyers and ensure these are dealt with efficiently Ensure all orders are followed up until delivery has been affected Ensure that all orders are processed accurately and timeously, and placed with the relevant supplier  Develop and maintain healthy and committed relationships with members  Ensure that critical information is communicated to all members (PI's, jabs, deals, etc.)  Manage the communication flow to our members, suppliers and other internal departments  Obtain & communicate suppliers' delivery information (including problems or issues) to the relevant member.  Practice and maintain excellent service levels in all dealings with members, suppliers & internal departments  Ensure the correct adherence to company administration standards

Century City , Cape Town

* Log all calls and do telephonic support for printer division* Dispatches technicians and manages the technicians daily activities* Order ad-hoc & warranty parts* Assist clients with queries & escalations* Arrange part deliveries* Qoute clients * Update the clients and changes calls to resolved status* Manages back orders with suppliers* Prepares calls for invoicing purposes* Submit & close claims* Monitor all calls so that the claims don't expire* Requests & collects parts POD's to be returned* Invoice all contract & Ad-hoc calls* Receipt all branch and suppliers recons before handing to accounts department for payment* Follow - up on outstanding paperwork required for invoicing* Needs to ensure that monthly targets are reached for invoicing * Monitor system problems and liaises with IT and external IT company to resolve problems* Monitor tracking software and order needed supplies* Assist sister companies with any Contractual requirements* Assist accounts department with outstanding invoices from clients.