Danielle Scheepers Email & Phone Number

Cape Town, Western Cape, South Africa

• Responsibility Pro-active communication of any outbound related incidents that may affect deliveries to Clients respective customer. Pro-active communication of any Customer or Client related incidents that may.
• Customer Centricity Understand the customer expectations in line with the agreement.
• Problem solving Identify trend / common causes for errors and suggest possible solution to the National Customer Services Manager
• Critical Thinking Skills  Ability to concentrate on tasks at hand and complete it without errors.
• Personal Attributes This job requires the individual to work well with their team and achieve joint goals.  The individual must be able to prioritize and execute tasks within scheduled time limits.  The individual.
• Knowledge (Trained and Certified traits) To be familiar with all business processes

Responsibilities / Duties Ensure sales targets are achieved Actively and personally sell to each member, and to receive orders on all deal products  Afford members, suppliers & internal departments full assistance in the timely resolution of all queries  Communicate all deal requests to buyers and ensure these are dealt with efficiently Ensure all.

Century City, Cape Town

* Log all calls and do telephonic support for printer division* Dispatches technicians and manages the technicians daily activities* Order ad-hoc & warranty parts* Assist clients with queries & escalations* Arrange part deliveries* Qoute clients * Update the clients and changes calls to resolved status* Manages back orders with suppliers* Prepares calls.