♦ Handles complex/non-routine lawsuits, bodily injury claims, property claims and loss of income claims  ♦ Obtained Masters in Legal Studies from Arizona State University through State Farm’s Tuition Reimbursement Program♦ Recognizes questionable indicators that may warrant additional investigation or referral to the National Insurance Crime Bureau (NICB)♦ Collaborated with SIU West Market Area Projects and Claims Teams to create and present on the functionalities and benefits of the Social Network Analysis (SNA) tool♦ Contributed to developing articles/content for Fraud Awareness Week 2021 by creating written huddle discussion topics which were then shared with claim employees – Auto, Fire and Shared Services.♦ Serves as a Subject-Matter-Expert / SPOC for Vehicle Location History application within LexisNexis♦ Conducts comprehensive recorded statements regarding facts of incidents, liability disputes, medical treatment and claimed damages.♦ Directs written discovery and prepares for civil suits with counsel after completion of investigation

♦ Identified emerging fraud trends and manually review suspicious activity which contributed to $4.7 million in financial savings for the year of 2017♦ Wrote a query that identified 30,000+ potentially fraudulent rider accounts, where I was able to pinpoint similar traits, allowing me to refine and remove the costly clients from the platform♦ Redefined business policy after discovering a support loophole that allowed fraudulent driver’s to misreport a client’s damage to their vehicle resulting in high payouts for the driver and additional expenses for the rider creating a poor experience♦ Collaborated with a Central Op’s manager focused on UberEats fraud, to analyze the compliance of couriers whose main form of transportation is bicycle or on foot, resulting in a 75% decrease of fraudulent activity ♦ Consistently surpass daily quotas of reviewing 15 cases an hour with remarkable precision and accuracy while utilizing various identification tools and processes♦ Worked with stakeholders to uncover and take action against an emerging fraud trend of high cancellations, team’s review findings contributed to product fixes and $250k quarterly savings.♦ Organized app equity by responding to fraudulent activity in the US and Canada, through project ownership of Uber’s companywide Uber Eats Courier Fraud Process

♦ Analyzed partner needs and promptly identified potential solutions for new drivers through personal phone outreach and increased outreach to Spanish speaking partners♦ Continuously trained on various incoming projects such as the launch of UberFreight and inspected for accurate document processing and further developed an understanding of current business processes. ♦ Conducted competitive data analysis for marketplace trends while continuously earning an extensive knowledge of Microsoft Excel

♦ Contributed to development of internal tracking systems using Word, Excel and Google Sheets♦ Completed deliveries of monetary donations and funds♦ Consistently contributed to ideas to improve efficiency and accuracy with strong attention to detail