Danielle S. Email & Phone Number

Knoxville, Tn, Us

In this position, I took the helm in orchestrating every facet of the new product lifecycle, ensuring a seamless journey from conception to launch. My hands-on approach extended to crafting release notes and end-user documentation, laying the groundwork for a user-friendly experience that resonates with our audience. I actively participated in Scrum meetings with the Development team, where I shared important information about when projects would be done, how we were using our resources and any potential problems that could affect finishing the product on time.Key Accomplishments:► Orchestrated impactful online and corporate training programs to boost employee skills and drive overall performance advancements► Ensured customer satisfaction by actively contributing to stringent software testing initiatives alongside the QA team, guaranteeing high-quality releases and exceeding user expectations. ► Spearheaded successful product launches and market penetration by formulating and deploying strategic Go-To-Market (GTM) plans for new offerings.

As a Travel Training Specialist, my primary focus was delivering tailored training services, providing hands-on guidance on the optimal use of Practice Management Software directly at the client's location. I played a pivotal role in facilitating smooth transitions for clients to the AllMeds | iSalus System, establishing effective collaboration between the Implementation, Training Development, and Finance Departments. Additionally, I contributed to upholding the standard of quality client care by actively assisting with cases and maintaining open communication with clients as needed.Key Accomplishments: ► Championed smooth practice transitions by bridging the gap between sales contracts and implementation realities by assessing, identifying, and advocating for client needs.► Transformed client training with bespoke programs, prioritizing individual needs and crafting customized learning journeys, leading to successful implementation and staff confidence.► Forged strong trainer partnerships to seamlessly align additional practices, ensuring a collaborative and efficient client onboarding experience.► Unveiled the inner workings of client practices through detailed analysis of provider routines and billing processes, laying the foundation for successful system optimization.► Transformed clinical, ancillary, and billing staff into EverCommerce masters through engaging training and development programs, equipping them with knowledge for efficient patient visits.► Secured staff readiness and system optimization by leading Go-Live stages and providing comprehensive remote and on-site Post-Implementation training, leaving clients confident and empowered.► Bridged the gap between clients and product development by sharing customer insights with department managers and driving enhancement requests to synchronize with market expectations.

Knoxville, Tennessee

In my dual role as an Instructor and Department Head, my main emphasis was imparting expertise in Health Information Management & Medical Coding and Billing through impactful teaching strategies. I dedicated myself to tailoring learning methods specifically to address the varied needs of our students in the relevant field of study. Whether as an instructor or leading the department, my commitment was to ensure that the education provided was not only effective but also adapted to the unique learning styles and requirements of each student.Key Accomplishments: ► Built a dynamic learning environment comprising interactive lectures, skill-building assignments, and rigorous assessments, placing students at the heart of knowledge acquisition and fostering academic growth. ► Bridged the gap between theory and practice by seamlessly integrating real-world examples into lectures to confirm the course content integrated with students' Certification goals and professional aspirations.► Acted as a mentor and career navigator, helping students translate associated academic accomplishments into compelling resumes and job search strategies.

Knoxville, Tennessee Area

During this role, I took charge of overseeing medical record content by aligning documentation with both Medicare and State regulations, aiming to prevent any potential issues. Implementing stringent quality control measures, I verified the completeness and accuracy of medical record documentation in strict compliance with regulatory standards, enhancing the overall quality of healthcare services. My proficiency extended to utilizing coding systems, such as CPT, ICD-9, ICD-10, and HCPCS. Additionally, I managed the entire process of outgoing medical record requests, paying attention to detail and adhering to privacy regulations throughout the entire procedure.Key Accomplishments:► Championed data accuracy and regulatory compliance through diligent medical record analysis, promptly rectifying inconsistencies to uphold facility standards and legal requirements. ► Fostered seamless communication with Surgeons to glean essential details, enabling precise medical procedure coding and promoting efficient billing processes►Transformed new employees into confident team members by delivering comprehensive training across Front Desk, Benefits Coordinator, Check-in, and Check-out roles by equipping with essential skills and knowledge for success.

Knoxville, Tennessee Area

As an Adjunct Instructor, I had the privilege of guiding students in the field of Medical Coding and Billing, offering engaging and interactive lessons to deepen their comprehension of crucial concepts. To ensure the curriculum remained up-to-date and in line with the latest college standards, I regularly revised and updated course syllabi. This process guaranteed comprehensive coverage of all relevant topics, fostering an environment where students could not only grasp key concepts effectively but also stay current with industry advancements.Key Accomplishments: ► Ignited student curiosity through engaging lectures, fostering active participation with challenging assignments and assessments, leading to a deep understanding of key concepts.►Empowered students by collaborating to overcome course hurdles, providing personalized guidance and resources to navigate the journey toward achieving academic goals.

Associate’S Degree

Psychology

Master Of Business Administration - Mba, Health/Health Care Administration/Management