Danielle Sear Email & Phone Number

Efficiently manage customer interactions via chat, phone, and email, addressing order queries, complaints, and general inquiries. Utilise Zendesk, Pronto, and Shopify systems to track and resolve customer issues, ensuring timely and accurate responses. Process and update order information, handle returns and exchanges, and provide detailed product information to customers. Collaborate with internal teams to address complex issues and ensure comprehensive customer satisfaction. Monitor and… Show more Efficiently manage customer interactions via chat, phone, and email, addressing order queries, complaints, and general inquiries. Utilise Zendesk, Pronto, and Shopify systems to track and resolve customer issues, ensuring timely and accurate responses. Process and update order information, handle returns and exchanges, and provide detailed product information to customers. Collaborate with internal teams to address complex issues and ensure comprehensive customer satisfaction. Monitor and analyse customer feedback to identify trends and contribute to the continuous improvement of service processes. Achieve and maintain high customer satisfaction scores by delivering exceptional support and resolving issues effectively. Stay up-to-date with product knowledge and system updates to provide accurate and current information to customers. Expertise Quick Problem Solving Attention to Detail Exceptional Interpersonal Communication Team-Oriented Highly Empathetic Multitasking & Adaptability Show less

Provide exceptional customer service through empathy and education, advising clients on animal care and welfare. Handle animal surrenders, adoptions, strays, and reclaims, ensuring a smooth and compassionate process. Manage conflicts related to animal ownership and behaviour, offering solutions and support. Conduct general administrative duties, including answering high volumes of calls and processing paperwork. Train and mentor new staff members, fostering a collaborative and efficient work… Show more Provide exceptional customer service through empathy and education, advising clients on animal care and welfare. Handle animal surrenders, adoptions, strays, and reclaims, ensuring a smooth and compassionate process. Manage conflicts related to animal ownership and behaviour, offering solutions and support. Conduct general administrative duties, including answering high volumes of calls and processing paperwork. Train and mentor new staff members, fostering a collaborative and efficient work environment. Liaise with local councils, shelters, veterinary departments, and OH&S teams to ensure compliance and effective communication. Oversee infectious disease control measures, including deep cleaning procedures and shelter maintenance. Show less

Delivered excellent customer service during challenging times, including the COVID-19 pandemic and the 2019 bushfires. Efficiently handled customer queries and provided compassionate support, ensuring timely resolution of issues. Coordinated with internal departments to address customer concerns and provide effective solutions. Managed difficult inquiries, complaints, and escalations with professionalism and empathy. Demonstrated a strong understanding of Webjet policies, products, compliance… Show more Delivered excellent customer service during challenging times, including the COVID-19 pandemic and the 2019 bushfires. Efficiently handled customer queries and provided compassionate support, ensuring timely resolution of issues. Coordinated with internal departments to address customer concerns and provide effective solutions. Managed difficult inquiries, complaints, and escalations with professionalism and empathy. Demonstrated a strong understanding of Webjet policies, products, compliance, and legislation requirements. Adapted to diverse customer and provider personalities, utilizing a range of resources to ensure high-quality service. Proficient in Galileo/Airline GDS, Voyager/Expedia Hotel booking systems, Webjet’s transaction/customer profile systems, and MS Suite. Achieved high positive survey NPS results for outstanding customer service. Show less

Provided exceptional customer service, addressing inquiries and resolving issues efficiently. Assisted customers with a variety of needs, ensuring satisfaction and maintaining high service standards. Developed strong problem-solving skills and the ability to manage multiple tasks simultaneously. Utilized in-depth knowledge of Red Energy’s policies and systems to deliver accurate and effective support.

Assisted in stage management for amateur theatre companies, including The Players of Catchment, KidzAct, and Babirra. Operated stage equipment, including rigging and focusing, for numerous productions, including paid work on 42nd Street with Ballarat University. Developed strong communication, organization, and time management skills. Fostered relationships with management and contributed to successful production outcomes. Assisted in directing children aged 8-18 in KidzAct and Babirra Youth… Show more Assisted in stage management for amateur theatre companies, including The Players of Catchment, KidzAct, and Babirra. Operated stage equipment, including rigging and focusing, for numerous productions, including paid work on 42nd Street with Ballarat University. Developed strong communication, organization, and time management skills. Fostered relationships with management and contributed to successful production outcomes. Assisted in directing children aged 8-18 in KidzAct and Babirra Youth theatre company productions Show less

Education record

Diploma Of Education, Live Production And Theatre Events

Certificate, Travel And Tourism

Certificate, Animal Studies

Certificate, Arts Administration

Diploma, Live Production And Theatre Events