Danielle Sepper Email & Phone Number

Tallahassee, Florida, United States

- Define, create, and communicate frameworks, procedures and documentation protocols for Lucky Goat Coffee and franchise partners. - Oversee, manage, and practically work in full recruitment life cycle for different positions to determine and apply recruitment strategy, sourcing techniques, interviewing, selection and successful onboarding of candidates for our growing company. - Manage full employee relations lifecycle including dealing with harassment and discrimination complaints by establishing investigation plans, conducting investigations, recommending resolutions, and partnering with the executive leadership team in the implementation of the resolution. - Maintain a proficient, compliant, and efficient HR organization, including payroll system, benefit programs, employee handbook, policies, and all HR-related daily processes. - Meet with department heads and upper management to work out position requirements, current business needs as well as planned staffing figures & budgets. - Collaborate with the HR team in the development of appropriate employee relations strategies to drive positive change. - Provide hands-on professional HR guidance for executive leaders in operational day-to-day business as well as customer-oriented HR service to our employees. - Evaluate and analyze situations using relevant data gathered to make decisions, identify gaps, and recommend changes. - In a timely manner identify and escalate matters to the VP of Administration on issues which pose a significant risk to the business. - Ensure compliance with all federal, state, and local laws and regulations including health and safety regulations.

Tallahassee, Florida, United States

-Ensuring all customers receive excellence in both products and services. - Assist with investigating and effectively resolving customer and employee issues keeping in line with our core values and in partnership with the Vice President of Retail Operations. - Cultivate a cafe environment that is inviting, clean, and mirrors the Lucky Goat Coffee brand image. - Assess facility conditions and take immediate action to correct and ensure the best customer experience. - Deliver and grow café sales and other business metrics year-over-year. Optimize every sales opportunity by ensuring the café team consistently executes café merchandising strategy, café operations and other company initiatives. - Provide consistent communication and model expected behaviors to ensure compliance with all policies and procedures. - Oversee scheduling system to meet daily cafe needs and adjust to business demands. Execute the scheduling and deployment of café team to ensure that all team members work effectively to provide superior customer service and achieve productivity goals. - Cultivate a culture that attracts and retains the highest quality of employees. - Establish a well-trained staff through working with the Lucky Goat Coffee Educator to elevate the level of education and training. Ensuring your cafe team has a strong, working knowledge of all Lucky Goat Coffees, coffee and tea regions, differing brew methods, etc. - Oversee cash handling and loss prevention processes including being able to perform all POS duties and tip share. Control shrink, expenses and payroll and hold the café team accountable to do the same. - Manage inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair. Par levels will be established and maintained at the café level. - Maintain high-quality standards of food and beverage preparation in accordance with Food Safety regulations.

Tallahassee, Florida, United States

- Assists in leading the cafe customer experience. Ensuring all customers receive excellence in both products and services. - Cultivate a cafe environment that is inviting, clean, and mirrors the Lucky Goat Coffee brand image. - Partner with the Café Leader to drive company promotions and events for cafe staff and customer base. - Oversee cash handling and loss prevention processes including being able to perform all POS duties and maintain status of key carrier. - Maintain high-quality standards of food and beverage preparation in accordance with Food Safety regulations. - Perform espresso drink making and latte art creation duties for the café team. - Assists the Café Leader in providing daily, consistent leadership to both opening and closing teams. - Ensuring that cafes are always ready to meet the needs of their customers.

- Liaison to NCAA Eligibility Center on behalf of prospective student-athletes (PSAs) and coaches.- Worked with PSAs, parents and high school/college counselors as needed to clarify any academic issues of PSAs. - Evaluated transcripts for FSU Admissions and NCAA Eligibility Center.- Maintained files for PSAs & enter PSA information into compliance recruiting databases. - Presented to and educated recruits, coaches and high school community on NCAA initial eligibility requirements. - Interpreted and enforced NCAA, ACC & institutional guidelines, rules & regulations as they pertain to initial-eligibility and admissions. - Managed all NCAA & ACC waivers in area of initial-eligibility. - Liaison to FSU's Admissions Office, Office of New Student & Family Programs, the Center for Global Engagement, and Business Services to coordinate the admissions process and orientation for all incoming PSAs. - Coordinated academic data and necessary documents for the FSU Admissions Committee. - Liaison to on-campus housing. Communicated housing assignments to PSAs and coaching staff members.

- Promoted two levels from previous position.- Managed eight employees in a fast-paced, high stress, deadline run office.- Coordinated and managed all undergraduate evaluations and applications.- Implemented policies and procedures of the university while making suggestions on improvement.- Coordinated rewards of scholarships and waivers.- Recruited undergraduate students to come to the University through presentations, travel, phone, and office visit.- Counseled students and parents on applying to the University.- Evaluated student applications and made decisions. - Managed difficult customer relation situations.- Included all job responsibilities from previous position.

- Trained in NWRDC, NOLIJ, and Sharepoint, Talisma knowledge in: phones, emails, campaigns, webforms, merge data, crm and filters.- Supervised three student workers.- Efficient in Phone Section: Supervision of students and phone etiquette.- Co-developed e-mail log: statistics for student questions and needs throughout the application cycle.- Utilized strong communication skills including the ability to listen, organization of thoughts, and alleviated concerns of callers.