Danielle Serrano Email & Phone Number

• Provides companies with support such as Customer Service, TeleSales, Appointment Setting, Lead Generation, Market Research• Contributes ideas for process improvement• Assists in Recruitment and Selection of other Contractors

• Handle Recruitment & Selection, Motivation & Retention of Employees, Performance Evaluation & Skills Management, Promotions & Transfers• Act as a liaison with Finance for Employee Compensation & Bonuses and with Sales/Support Heads for Employee Training & Career Development needs.• Handles Legal & Labor Relations and handles Employee-related issues• Administers Company Procedures and Policies• Supervise the Employee Services Team which handles Company/Government/Health… Show more • Handle Recruitment & Selection, Motivation & Retention of Employees, Performance Evaluation & Skills Management, Promotions & Transfers• Act as a liaison with Finance for Employee Compensation & Bonuses and with Sales/Support Heads for Employee Training & Career Development needs.• Handles Legal & Labor Relations and handles Employee-related issues• Administers Company Procedures and Policies• Supervise the Employee Services Team which handles Company/Government/Health Benefits, Employee Records (201 file), Company Events, Supply Acquisition, Catering, Newsletter, Expats Flight Booking & Hotel Accommodations Show less

• Participate in the Recruitment & Selection process for the Team• Facilitate Order Management Training for New Hires• Supervise the Order Management Team and instills skills needed to keep up with the Department’s goals and functions (zero-percent error rate in processing orders)• Monitor Individual’s and Team’s Performance, evaluates errors and determines areas of improvement• Coordinate with other Department Heads (Sales, Finance, Merchandising, Engineering) to improve… Show more • Participate in the Recruitment & Selection process for the Team• Facilitate Order Management Training for New Hires• Supervise the Order Management Team and instills skills needed to keep up with the Department’s goals and functions (zero-percent error rate in processing orders)• Monitor Individual’s and Team’s Performance, evaluates errors and determines areas of improvement• Coordinate with other Department Heads (Sales, Finance, Merchandising, Engineering) to improve internal processes (status and order changes, billing, pricing, site improvement)• Coordinate with external vendors (suppliers/couriers) to improve external processes (supply chain, logistics) Show less

• Process orders for the Sales Team• Coordinate with suppliers on availability of stock, ship dates and art inquiries• Identify potential issues to prevent errors or delays• Maintain low cost order processing without sacrificing quality and deadlines