Provide programmatic support to system FP&A teams for deployment of multiple SAAS solutions to replace home grown systems and processes for NSR (Net Service Revenue) valuation, unapplied cash reconciliation, operational budgeting and management reporting. Wholistic understanding of existing business processes to translate needs and identify opportunities for optimization/change management with solution deployment. Primary contact between vendor and client side technical and business teams – ensuring that issues are resolved (leading working sessions with SME’s) or escalated to the appropriate decision makers.

Modernize, streamline, and reduce variances between diverse regional teams for system led capital initiatives. Lead for Procure to Pay (P2P) lifecycle; responsible for accurate financial reporting and planning, tracking performance, and providing recommendations for corrective actions to regional teams. Across multiple workstreams; recognize trends and identify underlying defects and root causes to influence business partners and internal teams to resolve defects. Facilitate, train, and coach both employed and contract professionals and assistants in existing workflows and provide support for continued operational improvement within these processes. Division lead for ERP transition from multiple regional legacy accounting systems (Lawson, Great Plains, Meditech) to Oracle. Test new system and design workflows, training, and support modules for division. Lead daily support calls and coordinate with teams to troubleshoot go live issues.

Built two savings programs accounting for average annual savings of $100M across a seven state region. Work with system departments and ministries to identify savings opportunities within the supply chain, purchase services, and other consumables in alignment with strategic priorities and growth plans. Responsible for developing targets and work plans to achieve identified savings, building a reporting structure and cadence of communication to senior, regional, and ministry level leaders, and providing project level support, escalation path for initiatives that encounter barriers, working with associated departments’ leadership to get required capital, opex, IS support.

Provide a broad range of services to boutique studios and multi-modal fitness companies from establishing/opening a facility to optimizing operations with a focus on coaching and training staff. Deliverables include industry trends and market analysis with recommendations for differentiation/branding within the local market, sourcing/recruiting talent, designing and delivering staff and instructor training, workshops, and other learning experiences, developing standard operating policies and procedures and authoring checklists, manuals, and other documents, schedule optimization and total cost savings initiatives, and membership retention/community engagement.

Partner with Physician Leaders to define the scope and practice of two new program teams within a newly formed service line. Charged with building infrastructure to transform clinical practice towards population health in alignment with the Triple Aim. Manage portfolio of 100 projects annually.• Manage day-to-day operations, including successfully recruiting for all positions; training and mentoring on newly formed roles. Review system strategic goals, set achievable targets, identify opportunities for improvement and craft audience specific/consumable pitches to get leadership buy in. Coordinate with other teams to ensure maximum impact of efforts/interventions; conduct SWOT to determine project implementation gaps and work collaboratively to develop mitigation plans to ensure successful interventions.  Partner with Electronic Health Record (EHR) build team to translate clinic needs into usable electronic tools and clinic workflows. Work with staff to understand needs/bandwidth of clinics and coordinate with content experts/key stakeholders to ensure that interventions are timed/designed appropriately. Employ PDSA cycles and pilots to build compelling use case/proof of concept for larger deployment. Design feedback loop to ensure that interventions are carried out efficiently and have intended outcomes. Course correct and develop key learnings with every intervention.

Work as an internal consultant to establish governance/leadership structure to move organization wide change initiatives including: physician compensation redesign from straight production to at risk quality components, physician onboarding redesign, physician leadership development and dyadic training, and performance evaluation overhaul. Formation and running of a Board and twelve committees and sub-committees including seating, orienting, and assisting over 200 physician representatives. Strategic and operational knowledge of all key initiatives to ensure that they track to committees and that administrators’ actions are coordinated with physician leader input. Providing interventions and escalation where appropriate. Performing significant research and data analysis to prepare materials in a variety of formats for meetings. Full scale event management for Annual meeting for the medical group (1000 invitees) – including developing theme, securing speakers, developing promotional materials, and coordinating all logistical components.

Under the direction of the Executive Director, ensure that a number of cost saving and efficiency based initiatives were completed. Projects include developing and building the intranet site, auditing external vendor contracts and billing for consistency and correctness, and coordinating multiple outside parties on joint UW Medicine ventures.

Design scalable operations for a facility that was moving from one location to three; including staffing, training, and membership acquisition goals. Specific responsibilities include: Manage a staff of 50 W2 and 1099 employees on shift schedules. Analyze workflows and implement technology solutions to streamline processes. Deployed payroll, email, bookkeeping, document storing/sharing, and client booking solutions.  Serve as Human Resources point, including all recruiting, screening, hiring of front desk, operations and instructor staff. Researched and authored employee manual, HR policies, onboarding and annual review process. Designed and implemented PTO system. Serve as daily book-keeper, including recommending and implementing the transition from paper record keeping to QuickBooks. Responsible for independent contractor payroll, AR/AP, research cost saving measures, serve as purchaser of equipment and services and negotiate lower rates where possible. Work with Tax Accountant to prepare quarterly/annual filings. Ensure that business is compliant with all local, state, and federal rules and regulations and complete all required renewal paperwork. Manage independent contractors as Fitness Director. Track weekly performance of classes and design schedule optimize revenue. Ensure that talent matched client needs/expectations.

Served as sole support to the Executive Director of a practice management plan with a $200 million dollar book of business. Operate with a high degree of autonomy to coordinate all aspects of Director’s schedule, including researching and preparing materials for meetings and speaking engagements, resolving scheduling conflicts, and escalating business issues to the proper department Director. Specific responsibilities include: Serving as liaison between Executive Director’s office and Executive level offices at each of the sites of practice for UW Medicine – including Harborview Medical Center, UW Medical Center, UW Physician’s Network, and Seattle Cancer Care Alliance.  Maintaining Executive’s calendar; ascertaining which events require presence, fixing commitments to maximize time efficiency; and resolving conflicts in order to maintain a sense of access. Organizing monthly Board of Trustee’s and Board Committee meetings, including setting agenda and presentation materials, ensuring attendance in accordance with bylaws, arranging meeting facilities and catering; acting as recording secretary and preparing and routing minutes for approval. Preparing special reports, research projects, and presentations, including annual report, as delegated by Executive. Tracking all Executive’s commitments and preparing any needed materials for meetings. Ensuring that any follow-up items are delegated appropriately and completed.

Provided direct support to two owners of an exponentially growing start-up consulting firm with clients throughout the US and internationally. Engaged to establish administrative operations at new office – including developing HR procedures, maintaining all billing and accounts payable, overseeing junior administrative staff, and establishing administrative record keeping. Specific responsibilities included: Serving as HR manager for office – providing hiring coordination and support (interview scheduling, job posting, offer letters, and coordinating new hire paperwork - legal documents pertaining to H1-B consultants) in a fast paced environment where recruiting cycles and sales cycles demanded placement in a one to two week period. Meeting and orienting all new staff. Maintaining personnel files (adhering to all legal & professional confidentiality standards) and serving as a resource to staff on questions related to benefits, payroll, or other administrative issues.  Maintaining all project files, tracking billing dates for all clients, and generating invoices with varying discounts, terms, and payment schedules using QuickBooks and Excel. Ensuring that payments are received on time and following up on outstanding AR. Reviewing, verifying, and approving consultant hours for billing and PTO purposes.  Performing monthly budget reconciliations – projected revenue vs. actual revenue.  Coordinating logistics for consultants including travel, access requirements at client sites, issuance of laptops, email and phone access. Providing ad-hoc IT support, including email, phone and voicemail, timekeeping account setup for new staff. Troubleshooting phone and computer issues for the office in owner’s absence. Providing daily confidential administrative support to owners including meeting scheduling, calendaring, and varied personal and administrative functions.

Served as sole administrative support to a four person team of consultants in an exceptionally fast paced environment with multiple, overlapping deadlines on complex projects where attention to detail was essential. Split time evenly between Projects Coordinator role and Office Manager responsibilities, which included: Familiarity with the over 60 active projects and clients. Track all essential deadlines and due dates and help ensured that all deadlines were met.  Maintain project and contract (billing) files related to client projects.  Review grants against federal guidelines for accuracy and completeness, assist in assembling key pieces.  Design and finalize all reports, presentations and data packets. Coordinate travel and meetings for Business Owner/Principle Project Manager. Ensure smooth office functioning by managing vendor relationships, ordering office supplies, scheduling facility maintenance, coordinating IT support, staffing needs, and other outside contractors.

Worked in multiple program offices within Environmental Health Division – promoted quickly into increasingly complex roles. Over four years combined experience at the Executive Assistant level. In my various positions, I: Supported Chief Administrator and Division Head, who oversaw a staff of 400.  Served as Division Legislative Coordinator during legislative session which included assigning and tracking 300 plus legislative bills and maintaining hard and electronic legislative files.  Served as the liaison between program offices and the Secretary of Health’s Policy, Legislative, and Constituent Relations office.  Coordinated travel for Chief Administrator and Division Head in compliance with state rules and regulations. Scheduled and coordinated complex, multi-organization statewide meetings and trainings – many of which occurred simultaneously in different locations around the state. Served as pimary contact for attendees, speakers, and hosting office. Served as procurement contact – included vendor selection, A/P. Scheduled and coordinated facility issues. Prepared and coordinated the printing and distribution of directive publications. Trained new administrative staff on assigned duties. Provided customer service to the public and industry members on the phone and in person