-Manage corporate satellite and telecommunication installations in 21 western states and Mexico-Coordinate field team and support function execution across 2,000 customers, ensuring delivery expectations and budgetary constraints are met-Partner with Program Manager on key customer projects, ensuring critical customer requirements are met and provide progress updates to stakeholders within the organization-Support Sales Representatives by executing Proof of Concepts and or Pilot installs-Present metric performance and reporting analytics for all Franchise Customers to Senior Management monthly-Develop positive team dynamics, ensuring effective collaboration across diverse teams in a complex matrix organization-Lead with transparency, integrity, and compassion for the team, technicians, and support staff-Provide on call after hours support to field technicians-Review surveys and quotes for accuracy and completeness

-Managed patient Accounts Receivable and Collections for three separate offices-Implemented process changes targeting accelerated collections, effectively reducing bad debt levels to a 5-year low-Suggest creative payment solutions balancing customer need and fiscal responsibility.-Acted as patient advocate in interactions with insurance carriers, managing patient eligibility, pre-authorizations, claims, and appeals-Handled confidential and sensitive information in accordance with HIPAA and other applicable regulations

-Managed scheduling of tournament projects, clinic programs and player personnel-Worked with Owner to create programs aimed at developing polo players of all levels including interscholastic/collegiate students-Coordinated sponsor activities and social media presence-Supervised operations wide equestrian activities, including maintenance of 20 performance horses

- Acted as USPA representatives at NYTS events to ensure compliance with national USPA standards- Promoted key aims of the program: horsemanship, sportsmanship, playing ability at their current handicap and ability to play as a member of a team

- Organized and executed four polo leagues, engaging 25 teams, 100+ players, and multiple external vendors- Created and managed a website that improved communication to club members