First employee hired in the support department. Provided fast and friendly technical support to end users. QA tested changes to the product to ensure ease of use based on a deep understanding of user problems and habits. Provided troubleshooting for hardware as well as electrical wiring. Assisted with billing and invoicing.

Sole on-site technician, providing quality customer service at all levels for business and personal use customers including:Hardware installation and configurationSoftware installation and configurationInventory ManagementSystem Troubleshooting Build custom computers to best serve customer needsSchedule work and order partsEstimates and handle invoicing for work doneAlso provide phone support, evaluating technical issues, solving customer concerns and… Show more Sole on-site technician, providing quality customer service at all levels for business and personal use customers including:Hardware installation and configurationSoftware installation and configurationInventory ManagementSystem Troubleshooting Build custom computers to best serve customer needsSchedule work and order partsEstimates and handle invoicing for work doneAlso provide phone support, evaluating technical issues, solving customer concerns and troubleshoot computer problems in an efficient and courteous manner. Show less

Worked preparing and serving coffee drinks while maintaining friendly and warm customer service. Communication with customers, noting the preference and taking feedback were key parts in developing professional relationships with both guests and coworkers.