Danielle Sing Email & Phone Number

National Park, Wanganui-Manawatu, New Zealand

Managing the schools & group bookings for the winter 2023 season via e-mail, phone and in person. Coordinating with multiple departments – including Ski & Ride, Rentals, Field Operations, Finance & Guest Services – to provide a great experience for all groups visiting. Maintain relationships with schools and collecting feedback. Flexible and adapted.

Newmarket, Ontario, Canada

Providing great guest experience by assessing the guest’s needs to provide customized product recommendations, efficient use of store technology to support guests and coworkers, perform other tasks including; restocking inventory, merchandising, and receiving new product.

Jasper, Alberta, Canada

Assisting with management of daily tasks including; managing and training staff, communicating with other departments to ensure smooth daily operations, and handling any guest complaints and inquires.

Banff, Alberta, Canada

Assist customer with ticket sales for Pursuit attractions and being knowledgeable of local tourism and tourism in the National Parks of the Canadian Rocky Mountains. Provide merchandise information and recommendations to customers, highlighting available promotions. Assisted Brewster Express Transportation services by managing guest and communicating with.

Jasper, Alberta, Canada

Providing guest service and adapting to different guest needs, leading personal guided tours of the Skywalk for guests and being knowledgeable of the Columbia Icefield and tourism in the Rocky Mountains, maintaining and enforcing COVID-19 procedures according to Alberta Health and Pursuit Banff Jasper Collection company standards, working and living in a.

Banff, Alberta, Canada

Provide merchandise information and recommendations to guests by being knowledgeable of specific brands sold on site and quickly adapting to guests needs. Use product and industry knowledge to ensure guest’s needs are being meet and exceeded. Experience with POS systems and handling cash.

Maintaining satisfaction and relationships with travel agency partners, communication via e-mail and webinars, collaborating in the feedback, quality control, and troubleshooting process with other teams, creating and updating customer education, quickly adapting to maintain partner relationships due to changing travel demands.

Creating and executing lesson plans for students (Grades 8-12), with a focus on reading comprehension, writing and editing, and English literature.

Toronto, Canada

Maintain customer satisfaction in a fast-paced call-centre environment, communication via telephone, e-mail, and live chat, supporting both customers and hotel partners with reservations, taking ownership in difficult cases and handling complaints. Quality Ambassador to ensure my team was exceeding in our customer service and security standards.

Toronto, Canada Area

Maintain and develop relationships with our partners, maintaining partner and customer satisfaction, onboarding partners onto the platform, communication via telephone, e-mail, live chat and in-person, technical support and troubleshooting, data entry, multitasking in a fast paced work environment, team work and independent work.

The CN Tower

Providing guest service, crowd control, multitasking, greeting public, adapting quickly to different guest needs, working well within a team and in a high volume environment, maintaining company standards, being knowledgeable on the CN Tower and Toronto tourism.

London, Ontario

Providing customer service, multitasking under pressure, quickly learning and adapting to different franchises (including Starbucks, Tim Hortons, Subway etc), experience with POS systems and handling cash, following proper food handling regulations.

San Remo, Italy

Proficiency in English, teaching English to Italian students, working collaboratively with co-workers and supervisors, organizing activities, ensuring the safety of the students, cultural adaptability.

Newmarket, Ontario

Providing customer service, multitasking under pressure, handling cash, maintaining company standards, working as a team, preparing and cooking food, following proper food handling regulations et al.

Keswick, Ontario

Overseeing the safety of players & enforcing the rules, de-escalating & mediating conflict, observing provincial regulations re: Ontario Soccer Association, et al.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Arts and Humanities Student Council, UWO Dance Force, Western International Returning Exchange Peer, Western.

Certificate Of Accomplishment, Travel Agency Operations

English Language And Literature, General

Went to the University of East Anglia on an Academic Exchange from September 2014 to December 2014.