- Responsible for the overall coordination of Eden’s Core Training Programme, ensuring the programme is well organised and communicated, and thus achieved the highest possible attendance on courses; developing into the delivery of all internal training courses (Health & Safety, Equality & Diversity, HR Workshops (and other compliance based courses), the Eden Welcome programme, skill development workshops. Assist in the coordination and running of Eden’s Apprenticeship programme.- Contributing to the ongoing development of the internal training programme through identifying skills gaps and proposing solutions to meet these, either through in-house training delivery or identifying courses delivered through external providers. - Contributing to the continuous evaluation and development of individual courses, through reporting feedback and evaluation data on a regular basis and utilising this information to improve courses. - Creating, reviewing and preparing training materials and resources for internal training programmes and maintaining an effective system to store all lesson plans and training materials. - Continually developing own professional knowledge and skills in the areas of training delivery, health and safety, management, and any other areas of training specialism. Being part of the Eden Teacher professional development group, playing an active role in developing Eden’s teaching culture and ethos across the organisation. - Promoting Eden’s Core Training programme internally to staff, managers and volunteers through creating promotional materials for noticeboards and Grapevine (intranet), attending team meetings and updating managers on gaps in team’s mandatory training.

Team Leading level 2, Management level 3 & 4Employment Rights & Responsibilities, Personal learning & thinking skillsFunctional Skills - Maths, English & ICT levels 1 & 2Equality & Diversity, Safeguarding, Health & Safety

Business Administration levels 3 & 4, Team Leading levels 2 & 4, Management levels 3 & 5, Employment Rights & Responsibilities, PLTSFunctional Skills - Maths, English & ICT levels 1 & 2Observed & participated in Ofsted Equality & Diversity, Safeguarding, Health & Safety Assessments of workplacesIndustries/environments worked with - production, manufacturing, engineering, contact centre, call centre, leisure and tourism, sales, marketing, customer services, lead generation, factory

Business Administration levels 2 & 3, Customer Service levels 2 & 3, Sales levels 2 & 3, Recruitment levels 2 & 3, Team Leading level 2, Management level 3Employment Rights & Responsibilities, PLTSFunctional Skills - Maths, English & ICT levels 1 & 2Equality & Diversity, Safeguarding, Health & Safety Assessments of workplacesIndustries/environments worked with - food production, engineering, construction, entertainment, leisure & tourism, call centre, lead generation, sales, recruitment, health & social care, childcare, estate agents, contact centre,

Foundation Learning/E2E level 1Business Administration levels 2 & 3, Customer Service levels 2 & 3, ITQ levels 2 & 3, Team Leading level 2, Management level 3Key Skills - AoN, Comms, IT levels 1 & 2Functional Skills - Maths, English, ICT levels 1 & 2Employment Rights & Responsibilities, PLTSEquality & Diversity, SafeguardingI started delivering training within a range of industries before I became the sole Trainer/Assessor for a large insurance claims handling business. The business was a contact centre environment and had 500+ staff. I worked with the employer and their staff to achieve the companies mission.

- PA to Directors & Contract Managers- Organising business travel and/or accommodation- Creating bespoke business documents- Monitoring information systems; keeping them accurate and up-to-date- Storing & retrieving information; filing, scanning and archiving- Liaising with suppliers during the estimating stage through to the project/contract; requesting & following up quotations, negotiating & re-negotiating, placing orders & tracking delivery- Electrical tender preparation for estimating dept. – receiving the tender, sending information out for quotes, completing drawing take off’s, collating the quotation received and creating overall summary for estimator to then bid to main contractor- Liaising with main contractors/clients during the estimating stage through to the project/contract; provide updates, resolve problems, request information, organise meetings- Attend project/contract meetings on site; provide administrative support, gain knowledge of the site for planning of personnel and resources, site progress reviews (Gantt Charts)- Plant record; keeping a log of companies plant and signing in/out to site personnel- Recruitment site personnel- Daily site personnel staff attendance record- Allocating site personnel to project’s and re-allocating site personnel once project’s completed- Checking the site personnel's weekly timesheets using bespoke vehicle tracking software- Site personnel’s annual leave- Creating Operation & Maintenance manuals and keep up-to-date records for projects/contracts- Basic accounts – sending out monthly applications for payment and working with the Contract Manager forecasting the projects profits/losses- Reception cover as/when necessary