Project Manager
Current- Act as a state and local ordinance reporting liaison with Commercial and Industrial building owners for 46 cities nationwide.- Analyze and deliver monthly reports to EPA showcasing increased team efficiency by 27% since taking the project lead.- Solve all top-level escalations on a day-to-day basis.- Oversee 7,500 solved tickets a year. - Monitor and improve KPIs to continue increasing program efficiency. - Identify, track, prioritize, and correct limitations of the program leading to 11 enhancements on production.- Manage a team of 5 analysts in collaboration with 2 other teams. - Led software transition on-time and under budget. - Host biweekly webinars to keep stakeholders engaged and updated on reporting practices.