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Danielle Spada Email & Phone Number

Manager of Strategic Customer Initiatives @ DraftKings Inc. | Hospitality Administration at DraftKings Inc.

Location: Wilmington, Delaware, United States 5 work roles 2 schools

1 work email found @hardrockhotels.com LinkedIn matched

4 data sources Profile completeness 100%

Current company

DraftKings Inc.

Role

Manager of Strategic Customer Initiatives @ DraftKings Inc. | Hospitality Administration

Location

Wilmington, Delaware, United States

Who is Danielle Spada? Overview

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Quick answer

Danielle Spada is listed as Manager of Strategic Customer Initiatives @ DraftKings Inc. | Hospitality Administration at DraftKings Inc., based in Wilmington, Delaware, United States. AeroLeads shows a work email signal at hardrockhotels.com and a matched LinkedIn profile for Danielle Spada.

Danielle Spada previously worked as Manager of Strategic Customer Initiatives at Draftkings Inc. and Director Of Guest Experience at Hard Rock Hotel & Casino Atlantic City. Danielle Spada holds Bachelor Of Science (B.S.), Hospitality Administration/Management from Stockton University.

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Email format at DraftKings Inc.

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{first_initial}{last}@hardrockhotels.com

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Profile bio

About Danielle Spada

At DraftKings, my strategic insight into customer initiatives has honed an expertise in delivering top-tier customer experiences and driving engagement within the competitive gaming industry. The past 1.5 years have solidified my role in shaping customer strategies that resonate with market trends and individual preferences, leveraging my background in guest relations and hospitality.Previously, as Director of Guest Experience at Hard Rock Hotel & Casino, I spearheaded the guest experience program, balancing strategy with execution to foster customer loyalty. My approach is rooted in meticulous analysis and continuous improvement, ensuring every interaction is an opportunity to elevate the brand and deepen customer relationships. With this focus, our team has contributed substantially to the business's growth and retention rates.

Listed skills include Customer Service, Customer Satisfaction, Hospitality, Sales, and 21 others.

Current workplace

Danielle Spada's current company

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Draftkings Inc.

Manager of Strategic Customer Initiatives @ DraftKings Inc. | Hospitality Administration

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Company profile

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5 roles

Danielle Spada work experience

A career timeline built from the work history available for this profile.

Manager Of Strategic Customer Initiatives

Current

Draftkings Inc.

Boston, Massachusetts, US

- Own the development and execution of cultural programs consisting of multiple initiatives- Partner cross-functionally across DraftKings to bring programs to life.- Review current processes and procedures to understand areas of opportunity- Create executable plans to solve for gaps that exist. - Partner with the leadership team to provide updates and.

Jan 2023 - Present

Director Of Guest Experience

Hard Rock Hotel & Casino Atlantic City

Atlantic City, New Jersey, US

-Developed and executed the strategic vision of the Guest Experience function of a brand-new property from scratch.-Oversee the properties quality assurance, evaluate employee processes that impact our customers, and report findings to leadership.-Responsible for ensuring optimum guest satisfaction through the management of Hard Rock’s email addresses.

Dec 2017 - Jan 2023

Human Resources Comp Analyst

Borgata Hotel Casino & Spa

Atlantic City, NJ, US

Assists with maintaining, troubleshooting and auditing Borgata’s Workday HCMS database.
. Assists in administering the company’s compensation programs including the non-exempt, exempt, non-union and union programs
Responsible for the daily execution of associate wage increases, transfers, promotions, suspensions, terminations and all other job related data changes
Assists in the execution and administration, and providing analytical support to compensation policies and programs.
Conducts salary surveys and participates in them while interpreting salary data, performing analysis.
Provides support to departments with interpretation of compensation policies practices and guidelines.

Mar 2013 - Dec 2017

Customer Assurance Specialist

Borgata Hotel Casino & Spa

Atlantic City, NJ, US

Ensures all relationship repair collection, data entry, breakdown tracking, investigations and response writing, are completed within the appropriate time frame
Maintains familiarity with all Marketing, Casino, F&B, Hotel, and Spa programs to ensure appropriate and timely resolution of service issues
Responsible for addressing customers verbally and in writing for all service related problems reported by customers
Acts as a property point person for service recovery by providing proper follow-up with divisional Vice Presidents and designees to ensure the resolution of outstanding service breakdown issues
Conducts thorough investigations to include management interviews, review of customer data records and surveillance records to determining appropriate service recovery remedies
Makes sound business decisions while keeping the financial impact to the company in mind with respect to all service recovery compensation

Jan 2011 - Mar 2013

Business Development Intern

Global Spectrum

Philadelphia, Pennsylvania, US

The internship I completed at Global Spectrum was for my final semester at Stockton College. It was a great experience and I walked away with so much knowledge of a different side of the business. As an intern for Business Develop, I was responsible for: conducting market research and update projects frequently, assisting with the RFP process and tracking.

Aug 2010 - Dec 2010

2 education records

Danielle Spada education

Bachelor Of Science (B.S.), Hospitality Administration/Management

Stockton University

Diploma

Holy Spirit High School

FAQ

Frequently asked questions about Danielle Spada

Quick answers generated from the profile data available on this page.

What company does Danielle Spada work for?

Danielle Spada works for DraftKings Inc..

What is Danielle Spada's role at DraftKings Inc.?

Danielle Spada is listed as Manager of Strategic Customer Initiatives @ DraftKings Inc. | Hospitality Administration at DraftKings Inc..

What is Danielle Spada's email address?

AeroLeads has found 1 work email signal at @hardrockhotels.com for Danielle Spada at DraftKings Inc..

Where is Danielle Spada based?

Danielle Spada is based in Wilmington, Delaware, United States while working with DraftKings Inc..

What companies has Danielle Spada worked for?

Danielle Spada has worked for Draftkings Inc., Hard Rock Hotel & Casino Atlantic City, Borgata Hotel Casino & Spa, and Global Spectrum.

How can I contact Danielle Spada?

You can use AeroLeads to view verified contact signals for Danielle Spada at DraftKings Inc., including work email, phone, and LinkedIn data when available.

What schools did Danielle Spada attend?

Danielle Spada holds Bachelor Of Science (B.S.), Hospitality Administration/Management from Stockton University.

What skills is Danielle Spada known for?

Danielle Spada is listed with skills including Customer Service, Customer Satisfaction, Hospitality, Sales, Analysis, Microsoft Office, Hospitality Industry, and Microsoft Word.

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